Work from Office
Full Time
Job Description:-
• SFDC experience of 1to 3 years and should be comfortable to support Force.com Applications • SFDC ADM 201 certification is required • Strong debugging/ log analysis experience is a must • CPQ, CLM hands on experience will be preferred • Strong verbal and written communication skills is must for interaction with global users • Knowledge of APEX coding will be added advantage • Respond to and resolve all customer inquiries (via phone, e-mail and web) • Maintain high level of customer satisfaction • Maintain clear and concise ticket documentation with all required data and fields • Escalate service requests and issues appropriately with stakeholders and own the issue till resolution • Exercise independent thought within defined procedures and practices • Manage priorities and act on factors that create priorities • Generate Knowledge Articles or assist in the same. • Basic office skills (Word, Outlook, Excel) • Comfortable working in rotational shifts.
Lancesoft
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