Services/Spt Prog Specialist

Job Description

Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: Responsibilities Order Management and Task related to Keysight Care MSD oredrs along with Flagship parts Management. Meeting stipulated parts on time guidelines Interaction with necessary functions within and outside of the organization in order to ensure fulfillment of orders Parts expedition and Issues management Works collaboratively with business partners to develop, and execute, communications with Americas Field Service Organization. Claim/Escalation Handling Receive customer escalations, process them internally and work on resolution. Supports development of operational improvements to achieve zero defects in the processes Qualifications: Graduate with min 2 year of experience preferably in operations, supply chain/logistics or customer service function etc. Strong verbal & written communication skills Problem-solving skills is desirable and have ability to communicate effectively with people across the globe. Good Exposure on Microsoft Office, Presentation, Excel etc. Open to work in flexible shifts, this role is in Night Shift (9:00 PM to 5:30 PM IST & 10:00 PM to 6:30 AM IST as per day light saving calendar) Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***