Services Consultant

What you'll get to do

• Provide Implementation Services to Customers
• Document and validate customers business requirements and map to Dayforce functionality
• Configure Dayforce application to meet customers documented business requirements
• Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
• Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas of expertise
• Be a go-to resource for specific functional areas for both internal and external users
• Contribute to internal Implementation initiatives
• Document solutions and contribute to a solutions repository
• Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

Skills and experience we value

• Bachelor’s degree or equivalent experience
• 5+ years’ experience in a Software Implementation role or 2+ years of experience in a Time & Attendance/Rostering, HR, Payroll Software role.
• Proficient in Microsoft Office products
• Experience with software in a SaaS / Cloud computing environment.
• Basic understanding of relational databases and SQL an asset
• Understanding of common human capital management (HCM) business practices
• Understanding of different industries and how software can be applied to support customer’s business practices
• Customer relationship acumen
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Excellent organisation, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions