Job
Description
:
Job TitleServiceNow SRE Support Consultant
LocationPune, India
Corporate TitleAVP
Role Description
We are seeking a ServiceNow SRE Support Consultant with
5+ years of experience to ensure the stability, scalability, and reliability of our
ServiceNow platform. This role will focus on
monitoring, troubleshooting, automation, and performance optimization of the ServiceNow environment while applying
SRE and DevOps best practices. The ideal candidate should have a strong background in
ServiceNow administration, UNIX/Linux, Windows Server, and cloud infrastructure.
What well offer you
100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationAccident and Term life Insurance
Your key responsibilities
ServiceNow Platform Support:
Monitor and maintain the
health, availability, and performance of the ServiceNow platform.Troubleshoot
ServiceNow infrastructure issues, including instance performance, integrations, and database bottlenecks.Collaborate with developers and architects to enhance system stability and optimize workflows.Perform
ServiceNow instance upgrades, patching, cloning, and configuration tuning.
Incident Management & Troubleshooting:
Handle
incident response and escalations to resolve ServiceNow-related issues efficiently.Conduct
root cause analysis (RCA) and implement long-term fixes.Define and maintain
SLOs/SLIs to measure and improve system reliability.Work closely with the
ServiceNow support team and infrastructure teams to minimize downtime.
System Administration & Automation:
Manage
ServiceNow MID Servers and integrations with third-party systems.Administer
UNIX/Linux, and Windows Server environments supporting ServiceNow.Automate routine administration tasks using
PowerShell, Bash, Python, or Ansible.
Monitoring & Performance Optimization:
Implement and maintain
proactive monitoring solutions using
Splunk, ELK, Prometheus, Grafana, or ServiceNow Event Management.Optimize ServiceNow
database performance, query execution, and API integrations.Perform
capacity planning and performance tuning to ensure seamless scalability.
Your skills and experience
Technical Expertise:
5+ years of experience in
ServiceNow administration, support, or SRE roles.Strong knowledge of
ServiceNow architecture, modules, and instance management.Experience in
UNIX/Linux, and Windows Server administration.Hands-on expertise in
scripting (Bash, PowerShell, Python) and automation tools (Ansible, Terraform, Jenkins, Git).Proficiency in
networking (DNS, TCP/IP, Load Balancing, Firewalls) related to ServiceNow.
ServiceNow Knowledge:
Experience with
ServiceNow ITOM (Discovery, Event Management, CMDB, Performance Analytics).Understanding of
ServiceNow upgrades, patching, and instance cloning.Basic knowledge of
ServiceNow scripting (JavaScript, REST API, Web Services).
Soft Skills & Collaboration:
Strong
problem-solving and analytical skills.Ability to work in a
fast-paced environment and manage multiple tasks.Excellent
communication skills to collaborate with cross-functional teams.Proactive mindset with a focus on
automation and continuous improvement.
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) or ITOM certifications.Linux (RHCSA, RHCE) or Windows (MCSA, MCSE) certifications.Cloud certifications (AWS, Azure, GCP) are a plus.
How well support you
About us and our teams
Please visit our company website for further information:https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.
