Servicenow Solution Architect Manager

As a ServiceNow Manager at EY, you will be part of the EY GDS-ServiceNow team, working to solve client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and contribute to building innovative products that address client needs. **Key Responsibilities:** - Perform Configuration/Customization of the ServiceNow system, including creating workflows - Build service request fulfillment workflows based on customer requirements using workflows, UI actions, client scripts, business rules, etc. - Utilize scripting tools and ServiceNow functionality to automate routine tasks - Conduct integrations and process automation using Orchestration, Web Services, SOAP calls, etc. - Gather specifications from business departments, interpret requirements, and develop technical specifications documentation - Load, manipulate, and maintain data between ServiceNow and other systems - Collaborate with business liaison to create dashboards, home pages, performance analytics data collectors, and reports - Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations - Perform system and integration testing with sample and live data **Skills and Attributes:** - Proficiency in authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure - Familiarity with Disciplined Agile Delivery software release build/deploy processes - Experience in integrating with internal and external applications and systems - Strong knowledge of JavaScript, HTML, Angular JS, and web design best practices - Experience in Service Portal implementation - Familiarity with applications like HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder - Knowledge of Performance Analytics and digital technologies such as Machine Learning, AI, IoT, Blockchain **Qualifications:** - College degree in a related technology field or equivalent job experiences - 7 to 12 years of experience in a development role with increasing responsibilities - ServiceNow CSA certification plus any CIS certification is mandatory - ITIL Foundations certification is a plus Join EY to be part of a market-leading team and have the opportunity to work with global businesses across various industries. Experience inspiring projects, personal development opportunities, and a supportive work environment at EY.,