ServiceNow Product Owner

🚀 We are hiring-ServiceNow Product Owner | Remote | 4+ years | Contract

Engagement: 8hrs/day with 4hrs overlap with PST

What does day-to-day look like:

• Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
• Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
• Write clear, natural instructions aligned with ServiceNow business processes.
• Represent tasks in JSON format, ensuring clarity and consistency.
• Use SQL queries to analyze and check data for accuracy.
• Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
• Apply prompt engineering to structure instructions that guide task execution.
• Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).

Required Skills:

• 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
• Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
• Exposure to AI/ML workflows or training data preparation.
• Familiarity with Agile methodologies.
• Good knowledge of prompt engineering.

If interested, Please share your CV to recruit@giantmindsolutions.com