ServiceNow Presales Solution Architect

Role Overview

We are looking for a ServiceNow Solution Architect to join Microlands ServiceNow Practice team — someone who can blend deep platform expertise with presales flair and solutioning leadership.
If you enjoy architecting enterprise-scale ServiceNow solutions, influencing deal strategy, and being the go-to person for “how exactly will this work?” — this role is for

you.

Experience

• 15+ years of total IT experience, including:
• 15+ years in ServiceNow solutioning, implementation, or architecture.
• 12+ years in presales and RFP solutioning, including deal defense and client presentations.
• Proven ability to architect and integrate ServiceNow solutions across multiple technology towers for large enterprise clients.
• Strong experience across core ServiceNow modules:
• ITSM (Incident, Problem, Change, CMDB, Service Catalog)
• ITOM (Discovery, Event Management, Service Mapping)
• ITAM, HRSD, CSM, and SecOps (preferred).

Skills & Competencies

• Deep working knowledge of ServiceNow platform capabilities, including:
• Scripting (JavaScript), Flow Designer, UI Builder
• Integrations (REST/SOAP APIs, MID Server, Integration Hub)
• CMDB & CSDM data model, ACLs & platform security
• ServiceNow GenAI and Agentic AI frameworks — practical understanding of enterprise use cases.
• Strong understanding of ITIL and IT Service Management principles.
• Exceptional presentation, communication, and customer engagement skills — able to turn complex architecture into clear business value.
• Ability to collaborate across sales, delivery, and product teams to design holistic, scalable solutions.

Key Responsibilities

• Engage with customers and account teams to understand business challenges and design tailored ServiceNow solutions.
• Own the end-to-end solutioning process for RFPs and proactive proposals — from requirement analysis, estimation, and architecture to deal defense and customer presentations.
• Collaborate with sales and delivery teams to position ServiceNow solutions aligned with client goals and Microland’s strategic value propositions.
• Design technical roadmaps and modernization strategies for enterprise ServiceNow environments.
• Evaluate and integrate third-party tools and partner solutions where appropriate.
• Stay ahead of the curve by exploring new ServiceNow features and AI capabilities to drive automation and efficiency.
• Ensure all proposed solutions are cost-optimized, scalable, secure, and performance-driven.
• Contribute to practice development by mentoring teams, refining solution frameworks, and shaping reusable assets.