Servicenow ITSM

Job Title: ServiceNow ITSM Developer

Department:

Experience Level:

Key Responsibilities

• Design, configure, and customize

  ServiceNow ITSM modules such as:
• Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.

• Develop custom applications

  and solutions within ServiceNow using:

• ServiceNow Studio, Flow Designer, UI Builder, and App Engine Studio.

• Integrate ServiceNow

  with external systems using:

• REST/SOAP APIs, MID Server, IntegrationHub, Web Services, and scripted APIs.

• Implement automation and orchestration

  for IT processes through Flow Designer and scripting.
• Develop and maintain

  client scripts, UI policies, business rules, script includes, and scheduled jobs

  .
• Ensure platform performance, scalability, and compliance with best practices.
• Work closely with architects, admins, and stakeholders to translate business requirements into technical solutions.
• Participate in

  platform upgrades, migrations, and patch management

  .
• Conduct code reviews, implement version control, and maintain technical documentation.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to IT services.

Required Skills & Qualifications

• 6-10 years

  of hands-on ServiceNow development experience.
• Strong understanding of

  ServiceNow ITSM processes

  and configurations.
• Proficiency in

  JavaScript, Glide scripting, and ServiceNow server/client scripting

  .
• Experience building

  custom applications

  on the ServiceNow platform.
• Proven experience with

  REST/SOAP API integrations

  and

  data transformations (JSON, XML)

  .
• Familiarity with

  Flow Designer, IntegrationHub, and Service Portal development

  .
• Knowledge of

  ServiceNow data model

  ,

  CMDB structure

  , and

  access control (ACL)

  .
• Understanding of

  ITIL principles

  and how they align with ServiceNow processes.
• Strong analytical, problem-solving, and communication skills.

Must have

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (CIS ITSM or IntegrationHub)

• Experience with

  Scoped Apps, App Engine, and Performance Analytics

Preferred / Nice-to-Have

• Knowledge of

  Agile / DevOps practices

  , Git, and CI/CD pipelines
• Experience with

  ServiceNow upgrade management and instance cloning

Soft Skills

• Excellent communication and teamwork abilities
• Strong documentation and technical writing skills
• Ability to manage multiple priorities in a dynamic environment
• Proactive and self-driven approach to problem solving