ServiceNow ITOM (Discovery / Event Management / Service Mapping) – SME / Implementation Specialist

Location:

Experience:

Certification:

About the Role

ServiceNow IT Operations Management (ITOM) Subject Matter Expert

service health, infrastructure visibility, and automation

Key Responsibilities

• Lead Implementations:

   Own the full lifecycle implementation of ITOM modules (Discovery, Event Management, Service Mapping).

• Build & Configure:

   Customize probes, sensors, event rules, service maps, and integrations with third-party monitoring and cloud tools.

• Deliver Visibility:

   Establish comprehensive CMDB population and enrichment to ensure accurate infrastructure and service data.

• Optimize Processes:

   Recommend and implement best practices for ITOM governance, event correlation, and service impact analysis.

• Enable Operations:

   Train IT staff, document technical designs, and perform smooth knowledge transfer.

Required Skills & Qualifications

• 5–7 years

   of ServiceNow ITOM experience (Discovery, Event Management, Service Mapping).
• Hands-on expertise with:

• Discovery

   (credentials, patterns, probes, sensors).

• Event Management

   (alert rules, correlation, integrations).

• Service Mapping

   (dependencies, CMDB enrichment).
• Solid scripting & integration knowledge (JavaScript, REST/SOAP APIs, MID Server).
• Deep understanding of 

  infrastructure, networking, cloud (AWS/Azure/GCP), microservices

  .

• Mandatory Certification:

   ServiceNow CIS–ITOM.

Preferred Skills

• Additional ServiceNow certifications (Discovery, Event Management, Service Mapping, CSA).
• Experience with 

  AIOps

  , cloud-native observability, and automated remediation.
• ITIL v4 Foundation certification.
• Familiarity with Flow Designer, IntegrationHub, and orchestration tools.

Why Join Us?

• Be part of a growing, innovative ServiceNow consulting firm.
• Work on enterprise-grade ITOM projects across industries.
• Competitive salary + performance bonus.
• Career growth with advanced ServiceNow certifications.
• [Add perks here: Remote flexibility, health benefits, team culture].

Apply Now

Send your resume with cover letter to careers@nowviatech.com.