Servicenow ITOM Architect

Job Title: ServiceNow ITOM Architect

Experience:

Location:

Employment Type:

About the Role

ServiceNow ITOM Architect

Key Responsibilities

• Architect, design, and implement

  ServiceNow ITOM solutions

  including Discovery, Service Mapping, Event Management, AIOps, Orchestration, CMDB, and Operational Intelligence.
• Lead the end-to-end

  ITOM architecture strategy

  , ensuring platform scalability, performance, and governance.
• Work closely with cross-functional teams to assess requirements, define roadmaps, and translate business needs into technical architectural designs.
• Drive

  CMDB design, data modelling, CI class structure

  , and ensure data integrity and reconciliation.
• Implement and optimize

  Discovery patterns, probes, and sensors

  to enhance visibility of infrastructure and application services.
• Integrate ServiceNow with on-premises and cloud platforms (AWS, Azure, GCP) for automated discovery and event ingestion.
• Provide best practices, architecture reviews, and guidance on

  ITOM workflows, integrations, and automation initiatives

  .
• Lead troubleshooting, performance tuning, and issue resolution across ITOM modules.
• Create and maintain technical documentation, architecture diagrams, and solution blueprints.
• Mentor developers and administrators, and support governance for platform enhancements.

Required Skills & Experience

• 9+ years of overall IT experience

  , with at least

  6+ years

  focused on ServiceNow ITOM architecture and implementation.
• Strong hands-on proficiency in:

• Discovery & Service Mapping

• CMDB & Data Model Architecture

• Event Management, AIOps, MID Server configuration

• Automation/Orchestration (Flow Designer, IntegrationHub, custom workflows)

• Experience integrating ServiceNow with monitoring tools such as:
• SolarWinds, Nagios, Dynatrace, AppDynamics, SCOM, Splunk, or similar.
• Proven track record implementing enterprise-scale ITOM solutions in hybrid or multi-cloud environments.
• Knowledge of scripting languages (JavaScript, PowerShell, Python) for customizations and automation.
• Strong understanding of ITIL, ITSM, and infrastructure components (servers, networks, cloud, applications).
• Excellent communication, architectural documentation, and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist

  Discovery

  ,

  Service Mapping

  ,

  Event Management

  , or

  CMDB

  .
• ServiceNow Certified System Administrator (CSA).
• Experience in AIOps and modern observability tools.
• Exposure to Agile/Scrum methodologies.