serviceNow ITAM(SAM)

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: serviceNow ITAM(SAM)

Location: PAN INDIA

Work Mode: Hybrid Mode

Experience: 7+years (6 years Relevant)

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners.

Mandatory Skills:

Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs

Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices

Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements

Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs

Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations

Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform

Business Value Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations

QUALIFICATIONS

Required

12 years of experience in implementing or architecting ServiceNow solutions

Must have good Understanding of Sales and Order Management process followed in organization

Experience in Design configure and customize ServiceNow SOM module as per Organizations SOM process

Must have experience in the design and implementation of the modules below

oServiceNow Sales and Order Management Order and Quote management

oSupplier Lifecycle Operations SLO

oCustomer Service Management CSM module

Extensive experience across the ServiceNow core platform security performance and compliance

Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding

Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications

Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions

Perform system testing troubleshooting and issue resolution during the implementation phase

Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow

Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule

Document processes configurations and solutions to create comprehensive user guides and training materials

Excellent communication and interpersonal skills