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Massmutual Global Business Services India
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ServiceNow Discovery Engineer, Senior Associate,Technology Operations

ServiceNow Discovery Engineer, Senior Associate,Technology Operations

Massmutual Global Business Services India

2 - 5 years

4 - 7 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

senior associate technology bfsi diversity and inclusion itsm reconciliation sensors operations monitoring technology operations testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who We Are MassMutual India

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we re stronger.

Job Description

ITSM & ITOM modules and respective integrations
ServiceNow platform management and coordination
Operational experience with ITSM tools
Configuring, managing, and optimizing the ServiceNow Discovery module to automatically identify, track, and map IT assets across an organizations network
Manages ServiceNow Discovery and ServiceNow Service Mapping.
Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
Establishes and maintains discovery schedules.
Monitors discovery and service mapping results, reconciling and addressing any anomalies.
Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
Participates in platform upgrade planning, testing, and validation.
May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Why Join Us
We ve been around since 1851. During our history, we ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and Indias Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fitApply today!

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Insurance and Financial Services

Hyderabad

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ServiceNow Discovery Engineer, Senior Associate,Technology Operations