Servicenow Developer

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Groups partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

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About this Role:

We are seeking a highly experienced ServiceNow Developer to lead the design, development, and optimization of the ServiceNow platform at VOIS. Based in Pune or Bangalore, this role requires a minimum of 4 years of hands-on experience in ServiceNow development and administration, with deep expertise in Service Portal, scripting, and integrations. The individual will work closely with cross-functional teams to deliver scalable, high-quality solutions aligned with business needs, while also mentoring others and driving continuous improvement.

What you will do

• Lead end-to-end development of ServiceNow applications and modules
• Design and customise Service Portals to maximise platform capabilities
• Implement and manage complex third-party integrations using web services and plugins
• Maintain and optimise CMDB and Asset Management processes
• Facilitate agile ceremonies and ensure alignment between business logic and code
• Uphold quality assurance through best practices and security protocols
• Create and maintain documentation for development and compliance
• Provide training and share knowledge on ATF scripting and testing methodologies
• Stay current with ServiceNow advancements and recommend platform improvements

Who you are:

• A seasoned ServiceNow professional with 4-10 years of development and administration experience
• Proficient in Service Portal, client/server-side scripting (JavaScript), and integrations
• Experienced in agile methodologies and software development lifecycle
• Skilled in managing SCDL workflows and leading development teams
• An effective communicator with strong time management and problem-solving abilities
• Preferably certified with ServiceNow CSA and Micro certification in Service Portal

VOIS Equal Opportunity Employer CommitmentIndia: