ServiceNow Developer - ITOM Specialist

About the Role

We are seeking a ServiceNow ITOM Consultant with a strong foundation in ServiceNow Discovery, ETL/transform maps, and CMDB/CSDM concepts. The ideal candidate will bring a combination of technical acumen and infrastructure knowledge to support ITOM implementations and CMDB enrichment efforts.

Key Responsibilities

• Discovery & CMDB Implementation: o Configure and manage ServiceNow Discovery jobs (agent and agentless). Contribute to CMDB population, normalization, and reconciliation efforts.
• Align data models with CSDM (Common Service Data Model) practices.

• ETL & Transform Development: o Develop and manage transform maps and data imports into the CMDB.
• Troubleshoot data quality issues and perform data clean-up as needed.

• Scripting & Configuration: o Write basic scripts (JavaScript, Glide API) to enhance data processing and platform automation.
• Support development of business rules, UI policies, and scheduled jobs related to ITOM.

• Infrastructure Awareness: o Understand basic IT infrastructure concepts (e.g., servers, network devices, cloud components).
• Communicate effectively with infra teams during discovery and integrations.

• Collaboration & Contribution:
• Support senior consultants and architects in ITOM and CMDB strategy execution.
• Contribute actively to documentation, testing, and knowledge sharing across the team.

Requirements

• 4+ years of experience with ServiceNow, preferably in ITOM and CMDB-related projects.

• Hands-on experience with ServiceNow Discovery, including credentials and probe troubleshooting.

• Good understanding and practical experience in ETL processes and transform maps.

• Basic proficiency in JavaScript and ServiceNow scripting. • Exposure to CSDM framework and CMDB health practices. • Solid grasp of IT infrastructure fundamentals (e.g., OS, network layers, cloud components). • Strong communication and collaborative skills.