Role & ResponsibilitiesTechnical Leadership:Define and drive the technical implementation of ServiceNow solutions.Provide hands-on technical guidance to development teams to ensure quality and scalability.Ensure alignment with ServiceNow platform best practices and minimal customizations.Implementation Oversight:Lead the implementation of ServiceNow modules, including Service Management (SM), HRSD, ITOM, and ITAM.Ensure seamless integration across modules and alignment with business needs.Work closely with offshore and onsite teams to drive consistent delivery.Customer Engagement:Engage with business stakeholders to gather requirements and translate them into technical solutions.Manage stakeholder expectations and ensure business value realization.Conduct show-and-tell sessions to demonstrate ServiceNow capabilities and solutions.Team Collaboration:Mentor and coach team members to improve technical skills and delivery standards.Be hands on developer.Thought Leadership:Provide insights on ServiceNow standard processes and technical strategies.Guide the development of a strategic roadmap for ServiceNow implementations.Promote the adoption of Out-of-the-Box (OOB) solutions and minimize customizations.RequirementsExperience:12+ years of overall experience in IT, with at least 8+ years in ServiceNow.Proven expertise in implementing ServiceNow modules, including SM, HRSD, ITOM and ITAM.Strong experience working with onsite and offshore delivery models.Ability to define technical solutions that align with business goals.Technical Skills:Deep understanding of the ServiceNow platform architecture.Experience with ServiceNow integrations, data models, and governance.Ability to troubleshoot complex technical issues and drive resolutions.Soft Skills & Communication:Strong ability to engage with business stakeholders and technical teams.Excellent presentation and communication skills.Ability to simplify complex concepts for diverse audiences.Certifications:CIS ITSM, CIS HRSD, CIS – ITOM, and CIS – ITAM are highly preferred.CTA (Certified Technical Architect) is a plus.Location & Availability:Immediate to 30-day joiner.

Role & Responsibilities Customer Engagement: Conduct show-and-tell sessions, demonstrating ServiceNow capabilities to customers. Value Proposition & Query Handling: Develop value prompters and effectively respond to customer queries with clear, data-driven insights. Roadmap Development: Work closely with customers to structure a clear implementation roadmap, especially in complex or evolving environments. Technology Workflows Expertise: Provide guidance on ServiceNow Technology Workflows, ensuring alignment with business needs. AI & ServiceNow: Understand the impact of AI on the ServiceNow platform and customer operations. Provide recommendations on AI tools and strategies to enhance efficiency and accelerate results. Implementation Experience: Hands-on experience with Service Management, CMDB, HAM, and SAM modules. Experience with other ServiceNow modules is a plus. Stakeholder Collaboration: Work closely with Account Managers to ensure customer objectives align with the sales cycle vision and promised milestones. Requirements Mandatory: 8+ years of experience in ServiceNow technology and solutions consulting. Customer & Employee Workflows: Deep understanding of these workflows within the ServiceNow platform. Presentation & Communication: Strong ability to conduct engaging presentations and discussions with customers. Analytical Thinking: Capability to navigate and organize solutions in dynamic or chaotic customer environments. AI Expertise: Knowledge of AI's impact on ServiceNow and how AI-driven tools can be leveraged for better and faster results. Implementation Skills: Hands-on experience with Service Management, CMDB, HAM, and SAM. Collaboration: Experience working with Account Managers to ensure strategic alignment with customer goals. Tool Expertise: Proficiency in Microsoft PowerPoint for creating impactful presentations, along with experience in other business analysis and documentation tools. Education Qualification: Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.

Write, test, and optimize SQL queries to retrieve and manipulate data from relational databases.Assist in database design, schema creation, and data modelling.Help maintain and troubleshoot database systems.Perform data validation and ensure data integrity.Support senior team members in day-to-day database operations and processes.Assist in database optimization tasks to improve performance.Participate in meetings to discuss progress and requirements.Learn and implement best practices in SQL and database management.Create simple reports and data visualizations as required.Required Skills:Basic knowledge of SQL and database concepts (e.g., tables, joins, primary keys, foreign keys).Familiarity with relational database management systems (RDBMS) like MySQL, PostgreSQL, or SQL Server.Ability to write and troubleshoot simple SQL queries.Strong problem-solving skills and attention to detail.Eagerness to learn new technologies and tools.Good communication and teamwork skills.Preferred Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Any certification or coursework related to databases/SQL is a plus.Exposure to database design and normalization is a bonus.Role & responsibilities Preferred candidate profile Perks and benefits

Designation / Position: ServiceNow Developer Good experience in ServiceNow Scripting and Integrations+ ITSM/ITOM/CSM/HRSD/ITAM/TSM/Data Migration modules and building Applications using ServiceNow Lifecycle Events, HR Case Management, Live Agent products. Implementing and building Applications on the ServiceNow platform Creating Record Producer, Client Scripts UI and Data Policies, Business Rules, UI Actions, Service Catalog End-to-end development including designing solutions, and interacting with businesses. Familiarized with Agile Process and excellent organizational and troubleshooting skills with attention to detail Key Skills:Experience in JavaScript, CSS, HTML, Angular JS (1. X), and a good understanding of Object Oriented JavaScript , Good communication and strong interpersonal skills with the ability to work effectively in a cross-functional team.Requirement:3+ years developer on ServiceNow Applications development or Product implementation experienceEducation:Bachelors/Masters degree (Computer Science, Information Systems, or any related field)