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3.0 - 10.0 years
0 Lacs
karnataka
On-site
As a ServiceNow HRSD Consultant at YASH Technologies, you will be responsible for configuring and implementing ServiceNow HR Service Delivery solutions, including Case and Knowledge Management, Employee Service Center, and HR Service Portal. Your expertise in REST API integrations will be crucial in developing and managing seamless data flow and security compliance between ServiceNow and external systems. Leveraging ServiceNow scripting and automation, you will automate processes, build business rules, client scripts, script includes, and manage workflows. Your role will involve configuring and managing advanced concepts like Advanced Work Assignment (AWA) for task automation, Performance Analytics (PI) for actionable insights into key HR metrics, and Transform Maps for smooth data migration and synchronization. You will design and manage workflows for HR lifecycle events such as onboarding, transitions, and offboarding to ensure a seamless employee experience. Collaboration and stakeholder coordination are essential aspects of this role, as you will work closely with internal stakeholders, HR teams, and external partners to understand business needs, ensure solution alignment, and provide support during project execution. Your strong problem-solving and analytical skills will be key in addressing challenges and optimizing HRSD solutions. To excel in this role, you should have 7+ years of hands-on ServiceNow experience, with at least 3 years focused on HRSD. Proven experience in integrating ServiceNow with third-party systems using REST API, expertise in scripting and automation (JavaScript, Glide), and proficiency in advanced ServiceNow functionalities are essential. Additionally, hands-on experience managing HR lifecycle events within ServiceNow and a ServiceNow HRSD Implementer certification are required. Excellent coordination, communication skills, and the ability to collaborate effectively with internal and external stakeholders are crucial for success in this role. At YASH Technologies, you will have the opportunity to create a career path tailored to your aspirations while working in an inclusive team environment. Our Hyperlearning workplace is built on principles of flexibility, agility, trust, and collaboration, providing you with the support needed to achieve business goals. Join us at YASH, where you can leverage cutting-edge technologies and continuous learning opportunities to drive business transformation and make a real positive impact in an increasingly virtual world.,
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
punjab
On-site
We are seeking a skilled ServiceNow Senior Developer with at least 3 years of practical experience in designing, building, and customizing ServiceNow applications and workflows. As a candidate, you will play an active role in supporting the delivery of PH0-5-related workflows and contribute to the overall enhancement of the ServiceNow platform across various modules. Your responsibilities will include: - Developing and implementing PH0-5 Workflows using Flow Designer, such as building dynamic and configurable project task flows, supporting Acceptance and Phase-based workflows, and performing PTS Data updates using data sources and transform maps. - Implementing and managing Access Control Lists (ACLs) to ensure secure role-based access at field and table levels. - Assisting in customizing and extending the Project Portfolio Management (PPM) module to align with business requirements. - Creating additional form layouts, list views, and process automation scripts. - Building and maintaining custom workflows for Change and Escalation Management, Document Workflow Management, automated email notifications, access configurations, and report generation. - Providing support for bulk data uploads and template management features. - Collaborating with architects, testers, and end-users to deliver high-quality features and fixes. - Troubleshooting and debugging issues across workflows and configurations. Core competencies required for this role include: - 3+ years of hands-on experience as a ServiceNow developer. - Solid experience with Flow Designer, PPM customizations, and Transform Maps. - Familiarity with ACLs, UI Policies, Business Rules, and Client Scripts. - Proficiency in JavaScript and ServiceNow scripting methods. - Good understanding of ITSM and workflow design principles. - ServiceNow Certified System Administrator (required). - Strong communication, teamwork, and problem-solving skills.,
Posted 1 week ago
5.0 - 7.0 years
0 Lacs
pune, maharashtra, india
On-site
Job description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Provide support for Legal Service Delivery initiatives by developing and delivering functionalities within the ServiceNow platform. Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy and maximise reuse opportunities. Create and update Technical Documents when required. Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely. Ensure development is completed as per the customer's requirements and provide consultation/technical support to the development wherever required. Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects. Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes and tools. Use scripting tools to automate routine tasks being done in the ServiceNow platform. Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution. Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the development team. The role will report to the ServiceNow Platform Lead - Ask Legal Requirements To be successful in this role, you should meet the following requirements: Experience in designing and implementing solutions within ServiceNow is required. Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customisation capabilities. Experience of working knowledge on ServiceNow Legal Service Delivery preferred. Experience of developing within a customised ServiceNow instance. 5-6 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server-side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc. Good working knowledge of JavaScript. Experience in writing technical documents is essential. Understanding of Agile methodologies and working practices. Must be able to design, discuss, question and document system solutions. Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases. Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability. Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines. Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills. Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. ServiceNow Certification preferred. You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSDI
Posted 1 week ago
5.0 - 10.0 years
18 - 25 Lacs
mumbai
Work from Office
Company - General Mills Location - Powai,Mumbai - Hybrid Model The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the ServiceNow Core Practice at General Mills in capacity of a Technical Engineer II. This role will report into D&T Manager- ServiceNow Platform in India and functionally collaborate with different stakeholders on the ServiceNow platform. It is a team member role. In this role, candidate will be responsible for working with the ServiceNow Core Practice team in completing assigned projects to deliver high impact, high value outcomes, while staying within identified project constraints for budget, scope, and schedule. The individual will work very closely with the ServiceNow Platform Manager, Platform Owner, Product Owners, Lead Engineer and the Sr. Technical Engineer. Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered). Minimum 5-8 years of hands-on experience in ServiceNow development. Candidate should have very strong technical experience on modules such as ITSM (incident, problem, change), Service Portal particularly Employee Center, HRSD/ITOM/ITAM/CSM, etc. Knowledge on key ServiceNow functionalities such as Service Mapping, Event Management, Virtual Agent, Flow Designer, etc. Very good hands-on experience on REST/SOAP API based integration with external or third-party applications and monitoring tools. Provide support to team as a team leader and lead by example and removing roadblocks to delivery. Strong verbal and written communication skills, and the ability to communicate clearly and effectively with all levels of the organization and partners. Ability to interact with and positively influence stakeholders. Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. Certified ServiceNow Administrator (CSA).
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
We are seeking a dedicated and experienced ServiceNow HRSD Product Analyst who possesses a deep understanding of global enterprise HR service delivery transformations through ServiceNow. In this role, you will be instrumental in the design, analysis, and implementation of HR workflows and self-service experiences leveraging ServiceNow HR Service Delivery (HRSD) capabilities. Collaboration with stakeholders from HR, IT, and various business functions will be key to ensuring seamless employee experiences across digital platforms. Your responsibilities will include leveraging over 5 years of hands-on experience with ServiceNow HRSD modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and integrations with enterprise systems. You will drive the end-to-end implementation of HRSD solutions aligning with business objectives for global enterprises, with a focus on scalability and user-centric design. Additionally, you will collaborate with HR stakeholders and business process owners to analyze current workflows and design future solutions on the ServiceNow platform. Leading or supporting discovery workshops and stakeholder interviews to gather requirements, define use cases, and translate them into functional design specifications will be part of your role. You will also integrate ServiceNow HRSD with external enterprise platforms like Workday, SAP SuccessFactors, SilkRoad, and other HR or ERP systems to ensure seamless data flow and operational efficiency. Advocating for employee experience enhancements using ServiceNow capabilities, evaluating technical options, and recommending solutions for specific HR challenges will be crucial to your success. Furthermore, you will apply data-driven decision-making to propose enhancements, track success metrics, and drive continuous improvement of HR service delivery. Acting as the bridge between technology and business, you will align ServiceNow HRSD solutions with strategic HR initiatives. Ensuring best practices in configuration, workflow management, scripting, transform maps, table management, SLAs, email notifications, agent workspace, and analytics dashboards will be essential aspects of your role. Contribution to governance standards, documentation, and ongoing system maintenance will also be expected. Key Requirements: - ServiceNow Certified Implementation Specialist - HRSD (CIS-HRSD) is mandatory. - Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field. Master's Degree is a plus. - Strong understanding of HR domain processes and digital transformation's impact on HR operations and employee services. - Familiarity with IVR integrations and Employee Document Management functionalities is advantageous. Solid Foundation In Configuring: - ServiceNow forms and workflows. - Business rules and client/server scripts. - Service maps and integrations via web services (REST/SOAP). - Transform maps and data loads. - Performance analytics and reporting tools. - Knowledge of HR analytics, dashboards, and satisfaction metrics. Preferred Certifications And Skills: - Certifications in Project Management (e.g., PMP, Agile) and HR Functional Areas (e.g., SHRM-CP, PHR/SPHR) are preferred. - Strong problem-solving and stakeholder management skills. - Outstanding communication, facilitation, and interpersonal skills. - Ability to manage multiple tasks and priorities under pressure. - Positive attitude with a growth mindset and ability to thrive in dynamic environments.,
Posted 3 weeks ago
6.0 - 10.0 years
0 Lacs
karnataka
On-site
As a Lead/Sr. ServiceNow Developer at Gramener in Bengaluru (Whitefield), you will be part of a dynamic team that offers you an inviting workplace with talented colleagues from diverse backgrounds. You will have the opportunity for career growth and steady prospects with ample scope to innovate. The goal at Gramener is to create an ecosystem of easily configurable data applications focused on storytelling for both public and private use. Your primary responsibility will involve participating in the creation of new IT solutions or enhancements to existing solutions, from requirement gathering to launch, as part of a cross-functional team. You will be tasked with designing, developing, testing, troubleshooting, sustaining, and documenting software changes for new applications, enhancements, and defects. Your role will also include designing, developing, and implementing ServiceNow solutions based on business requirements. In this position, you will engage with global teams to effectively translate customer requirements into software requirements and identify optimized solutions within the constraints of the product. You will customize and configure ServiceNow modules, workflows, forms, and scripts to meet business needs, as well as develop integrations between ServiceNow and other systems to ensure seamless data flow and process automation. Additionally, you will design and implement ServiceNow UI policies, data policies, and access controls to uphold data integrity and security. To qualify for this role, you should hold a bachelor's or master's degree in computer science, Information Technology, or a related field. You must have at least 6 years of experience as a ServiceNow Developer with a successful track record of project implementations. Proficiency in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environments is required. Additionally, experience in ServiceNow integrations, workflows, SLAs, Import Sets, and Update Sets is essential. An in-depth understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes is crucial for this role. You should possess strong analytical, problem-solving, and troubleshooting skills, as well as sound knowledge of Computer Science fundamentals including data structures, algorithms, and operating system concepts. ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA) are preferred. At Gramener, we specialize in providing strategic data consulting to organizations, enabling them to make data-driven decisions and convert data into a strategic differentiator. Our product and service offerings help analyze and visualize large amounts of data, contributing to informed decision-making processes.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
You have over 5 years of experience and will be working in a hybrid work mode with shifts from 9 AM to 6 PM. As a ServiceNow ITSM and Integration Specialist, your role involves identifying, designing, and delivering larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. Your responsibilities include having in-depth knowledge of the ServiceNow Platform, technology, development, integration, and modules to design, develop, implement, and test modules within agreed timelines, budget, costs, quality, and development standards. You should have hands-on ITSM process implementation experience on modules such as Incident Management, Problem Management, Change Management, and Knowledge Management. Additionally, you will be expected to have hands-on integration implementation experience and in-depth knowledge of designing and developing complex solutions for integrating ServiceNow with external tools like SalesForce, SCOM, MuleSoft, SnapLogic, Perspectium, and ServiceNow to ServiceNow Integration as per business needs. Understanding Inbound and Outbound Integrations, Rest and Soap services, and bi-directional integrations is crucial. Your role will also involve identifying and designing ServiceNow integration requirements, configuring ServiceNow ITSM application, and Service Portal in accordance with customer requirements and best practices. Collaborating with business stakeholders to gather and analyze requirements and translating them into technical specifications and solutions is essential. You will create UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer, as well as develop JavaScript server/client code and components like Script Includes, Business Rules, Client Scripts, and ACLs. You will also suggest and implement proposals for process improvements within projects once agreed. Providing technical documentation on modules/products, maintaining a high level of product and solution knowledge, driving business requirements, advising, mentoring, and providing hands-on assistance to team members, are also part of your responsibilities. You will develop and document best practice approaches, create and design user stories, assess solutions built by developers, and support system testing and systems integration testing. Supporting user acceptance testing, go-live, early life/warranty support periods, staying updated with the latest ServiceNow features and functionalities, and making recommendations for improvement are also important aspects of your role.,
Posted 1 month ago
3.0 - 5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Overview This position will: Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems Identify best practices and implement them in engagment. Responsibilities Review user stories to understand requirements and technical architecture documentation for solution Identify gaps and work with business analysts to ensure completeness of requirements for technical development Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc. Configure and build the ServiceNow HRSD solution to meet identified business requirements, process guides, and user stories Provide configuration options to meet specific requirements identifying respective pros and cons for each option Ensure that ServiceNow standard practices are utilized for all configurations and customizations Provide insight and expertise into the ServiceNow HRSD configurations and custom application development Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments Create the technical documentation, technical design documentation, build/configuration documentation, and release notes Qualifications Education: Bachelors degree in Software Engineering, Information Systems, Business, or equivalent Experience Minimum of 3 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD Required Qualifications Experience with designing and developing ServiceNow workflows Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACLs, Import Sets, Transform Maps, and Update sets Good understanding of ServiceNow architecture and best practices Knowledge and experience with JavaScript, JSON, REST, and SOAP Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP) Knowledge and support of ServiceNow upgrade process Proficient in Agile development and all phases of the Application Development Lifecycle Experience with software development support tools (e.g. Jira, Rally, etc.) Certified ServiceNow System Administrator (CSA) Preferred Qualifications ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.) ITIL and DevOps experience and certification Masters degree MBA / MCA / Masters in Software Engineering Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Show more Show less
Posted 1 month ago
4.0 - 8.0 years
15 - 30 Lacs
Hyderabad
Remote
About the Role We are seeking a ServiceNow ITOM Consultant with a strong foundation in ServiceNow Discovery, ETL/transform maps, and CMDB/CSDM concepts. The ideal candidate will bring a combination of technical acumen and infrastructure knowledge to support ITOM implementations and CMDB enrichment efforts. Key Responsibilities : Discovery & CMDB Implementation: o Configure and manage ServiceNow Discovery jobs (agent and agentless). Contribute to CMDB population, normalization, and reconciliation efforts. Align data models with CSDM (Common Service Data Model) practices. ETL & Transform Development: o Develop and manage transform maps and data imports into the CMDB. Troubleshoot data quality issues and perform data clean-up as needed. Scripting & Configuration: o Write basic scripts (JavaScript, Glide API) to enhance data processing and platform automation. Support development of business rules, UI policies, and scheduled jobs related to ITOM. Infrastructure Awareness: o Understand basic IT infrastructure concepts (e.g., servers, network devices, cloud components). Communicate effectively with infra teams during discovery and integrations. Collaboration & Contribution: Support senior consultants and architects in ITOM and CMDB strategy execution. Contribute actively to documentation, testing, and knowledge sharing across the team. Requirements • 4+ years of experience with ServiceNow, preferably in ITOM and CMDB-related projects. • Hands-on experience with ServiceNow Discovery, including credentials and probe troubleshooting. • Good understanding and practical experience in ETL processes and transform maps. • Basic proficiency in JavaScript and ServiceNow scripting. • Exposure to CSDM framework and CMDB health practices. • Solid grasp of IT infrastructure fundamentals (e.g., OS, network layers, cloud components). • Strong communication and collaborative skills.
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
chandigarh
On-site
You are a skilled ServiceNow Senior Developer with a minimum of 5 years of hands-on experience in designing, building, and customizing ServiceNow applications and workflows. Your primary responsibility is to develop and implement PH0-5 Workflows using Flow Designer. This includes building dynamic and configurable project task flows, supporting Acceptance and Phase-based workflows, and performing PTS Data updates using data sources and transform maps. Additionally, you will be implementing and managing ACLs for secure role-based access at field and table levels. You will assist in customizing and extending the PPM module to meet business requirements, including Change and Escalation Management, Document Workflow Management, automated email notifications, access configurations, and report generation features and fixes. Your role also involves developing additional form layouts, list views, and process automation scripts, as well as building and maintaining custom workflows for bulk data uploads and template management features. You will collaborate with the architect, testers, and end-users to deliver high-quality solutions, troubleshoot and debug issues across workflows and configurations. To excel in this role, you must have at least 2 years of hands-on experience as a ServiceNow developer and solid expertise with Flow Designer, PPM customizations, and Transform Maps. You should be familiar with ACLs, UI Policies, Business Rules, and Client Scripts, proficient in JavaScript and ServiceNow scripting methods, and have a strong understanding of ITSM and workflow design principles. A ServiceNow Certified System Administrator certification is required. Your success in this position will be supported by your excellent communication, teamwork, and problem-solving skills. This is a full-time, permanent position suitable for fresher candidates, with a day shift schedule from Monday to Friday at an in-person work location.,
Posted 1 month ago
6.0 - 10.0 years
0 Lacs
karnataka
On-site
As a ServiceNow HR Service Delivery (HRSD) Consultant, you will be responsible for implementing and supporting the IVR and/or Employee Document Management modules within the ServiceNow HRSD suite. Your role will involve configuring forms, workflows, business rules, scripts, and other components to deliver scalable enterprise solutions. You will collaborate with business stakeholders and technical teams to ensure seamless integration with existing systems and tools. Your key responsibilities will include: - Implementing and supporting ServiceNow IVR and/or Employee Document Management modules. - Configuring and customizing various components within the ServiceNow platform. - Collaborating with teams to define requirements and deliver robust solutions. - Utilizing agent workspace and performance analytics to enhance user experience. - Analyzing data to guide strategic decisions and improve HR service delivery. - Ensuring compliance with best practices, policies, and security standards throughout implementation. To be successful in this role, you should have: - A Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Masters degree preferred). - Extensive experience in ServiceNow HRSD product implementation with a focus on IVR and/or Employee Document Management. - Hands-on expertise in configuring ServiceNow HRSD products and integrating them with web services and email. - Strong communication, stakeholder engagement, and facilitation skills. - The ability to multitask, adapt to change, and work effectively in a fast-paced environment. Preferred certifications for this role include: - ServiceNow Certifications (e.g., Certified System Administrator, HRSD Implementation Specialist). - Project Management certifications (PMP, Agile). - HR certifications (SHRM, PHR/SPHR) would be a plus. If you have a passion for driving business alignment, leveraging data for decision-making, and managing configuration within the ServiceNow platform, we would like to hear from you. Join our team in Bangalore and make a difference in global HR service delivery. Immediate joiners are preferred for this position.,
Posted 1 month ago
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