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Servicenow Developer

Servicenow Developer

Cloudbc Labs

6 - 11 years

7 - 17 Lacs

pune bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

servicenow itsm servicenow development itom support asm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Platform: ServiceNow

Modules Mentioned

IT Service Management (ITSM)
Focuses on managing IT services for end users.Typical tasks include:

Handling
incident, problem, and change management
workflows
Automating
service requests and approvals
Developing
custom forms, reports, and dashboards
Enhancing
service catalogs
and
knowledge bases

IT Operations Management (ITOM)
Focuses on managing the
infrastructure and operations
that support IT services.Typical tasks include:

Discovery
: Identifying and mapping all IT assets and their relationships
Event Management
: Monitoring system health and generating alerts
Service Mapping
: Visualizing dependencies between apps and infrastructure
Orchestration
: Automating routine infrastructure tasks

Development Role (Implementation / Customization / Enhancements)

Build and configure ServiceNow modules
Customize workflows, UI policies, business rules, and integrations
Develop
scripts (JavaScript/GlideScript)
for automation
Implement
new modules or features
as per business needs

Support Role (Maintenance / Troubleshooting / Issue Resolution)

Monitor and maintain existing ServiceNow applications
Fix bugs, troubleshoot user issues, and ensure smooth operation
Perform
version upgrades
and regression testing
Handle
user access management and data integrity

Develop and maintain
ServiceNow solutions (mainly in ITSM and ITOM modules),
Either as
developers
(building and customizing),
Or as
support engineers
(maintaining and troubleshooting).
Role & responsibilities

Preferred candidate profile

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