Job
Description
Lets do this. Lets change the world. In this vital role you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently supervised and managed Collaborate with senior developers or platform owners to troubleshoot and resolve more sophisticated technical issues Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained Assist in supervising IT asset lifecycle management, ensuring assets are properly recorded, applied, and decommissioned Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction Basic Qualifications: Masters degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelors degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs). Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process. Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations. User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Preferred Qualifications: Good-to-Have Skills: Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules. Report & Dashboard Creation: Ability to create custom reports and dashboards that supervise key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability. Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations. Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills
