Servicenow Developer

Location: PAN India

Experience: 10 to 18 years

NP: immediate joiners preferred

Skill - OSS Assurance/Service NOW TSM Architect

Mandatory skills

Service now - TSM - Telecommunications Service Management

OSS Architect

IBM Netcool Preferred

Role Overview:

OSS Service Assurance Architect

Key Responsibilities:

• Architecture & Design

• Define and develop OSS service assurance architecture covering fault, performance, SLA, and probing domains.
• Design scalable and resilient solutions aligned with telecom standards (e.g., TMF, TOGAF).

• Tool Expertise & Integration

• Lead integration of OSS tools like Netcool, ServiceNow, HP TeMIP, EMC Smarts, EXFO, and Gigamon.
• Ensure seamless interoperability with NMS/EMS systems and ticketing platforms.

• Data & Analytics

• Analyze KPIs, alarms, and logs across NSS and BSS layers.
• Implement network analytics and big data solutions using tools like Kafka, NiFi, and Hadoop.

Required Skills & Experience:

• 10+ years in OSS architecture with focus on service assurance.
• Hands-on experience with fault/alarm management, performance monitoring, and SLA tools.

• ServiceNow CSM (Customer Service Management) experience is MUST

• Good to have Experience implementing AIOps platforms like IBM Watson AIOps, Nokia Assurance Center, or similar
• Strong understanding of telecom network domains: RAN, Core, SDN/NFV, IP/MPLS, DWDM, Ethernet.
• Experience with virtualization (NFV), cloud platforms (AWS, Azure), and open-source tools.
• Familiarity with OSS/BSS integration and telecom business processes.
• Engineering degree in Computer Science, Telecommunications, or related field.

Preferred Qualifications:

• Certifications in ServiceNow, TOGAF, TMF frameworks.
• Experience with Frontier OSS or similar platforms.
• Strong communication and stakeholder management skills.
• Ability to work in multi-vendor and hybrid environments.