Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
ECS
>
ServiceNow CSM Administrator

ServiceNow CSM Administrator

ECS

6 - 8 years

8 - 10 Lacs

hyderabad

Posted:5 days ago| Platform:

Apply

Skills Required

computer science managed services git orchestration cad javascript msp jira release management analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced ServiceNow Platform Engineer with deep expertise in Customer Service Management (CSM) and exposure to Now Assist (AI) capabilities. The ideal candidate will manage, optimize, and automate ServiceNow instances across multiple client environments in a Managed Services (MSP) delivery model. The role involves end-to-end platform ownership, automation design, CSM configuration, integrations, and stakeholder engagement ensuring stable operations, continuous improvement, and measurable client value.

2. Must-Have Skills (Mandatory)

* 6 8+ years of hands-on experience as a ServiceNow Administrator / Engineer, including 3+ years of production-level CSM experience.

* Strong proficiency in:

* ServiceNow Administration & Configuration (users, roles, ACLs, CMDB, tables, catalogs, SLAs, notifications).

* CSM Modules (case management, entitlements, playbooks, workspaces, knowledge base, dashboards, and portals).

* Automation tools Flow Designer, IntegrationHub, ATF, and orchestration.

* Integrations REST/SOAP APIs, MID Server, webhooks.

* JavaScript, Glide APIs, UI Policies/Actions, and Client/Server scripts.

* Proven experience managing instance upgrades, update sets, cloning, and platform lifecycle governance.

* Strong understanding of ITIL v4 processes, change/release management, and secure configuration practices.

* Excellent communication skills to engage with cross-functional teams and clients.

3. Good-to-Have Skills (Optional)

* Practical exposure to Now Assist (AI) use cases such as agent assist, summarization, and search optimization.

* Experience with Performance Analytics, KPI dashboards, and SLA/OLA tracking.

* Background in multi-environment or MSP delivery setups.

* Knowledge of prompt governance, data privacy, and content guardrails for AI-driven workflows.

* Familiarity with Git-based update set governance and Jira/Azure Boards for Agile delivery.

* Experience supporting after-hours upgrades or release deployments.

4. Qualifications & Experience

* Education: BE/B.Tech in Computer Science, IT, or related discipline.

* Experience: 6 8+ years overall; 3+ years in CSM module implementation and administration.

* Certifications:

* Required: ServiceNow CSA (Certified System Administrator)

* Preferred: CIS CSM, CAD, or CIS ITSM; ITIL 4 Foundation; micro-certs in Flow Designer, IntegrationHub, ATF, or PA

* Work Model: Agile/Scrum environment; occasional after-hours support during upgrades or major releases.

More Jobs at ECS

Customer Support Executive (CSE)

Gurugram, Haryana

Experience: Not specified

INR 0 - 0 Lacs

Azure AI & MLOps Engineer

Hyderabad

4.0 - 9.0 yrs

INR 6 - 11 Lacs

Workflow Automation - n8n & AI

Hyderabad

4.0 - 9.0 yrs

INR 6 - 11 Lacs

Salesforce Administrator

Hyderabad

1.0 - 2.0 yrs

INR 3 - 4 Lacs

Content writer

Ahmedabad, Gujarat, India

3.0 - 4.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

ECS

Login to

Please Verify Your Phone or Email

Confirm Action

ServiceNow CSM Administrator