Servicenow Business Analyst - HRSD

Role & responsibilities

• Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform
• Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials
• Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience
• Has worked successfully within a DevOps and Agile team/environment
• Proven self-starter who can operate and develop without close supervision
• Experience in software development and/or application configuration skills.
• Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures
• Experience of working in virtual, geographically dispersed locations and timezones
• Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
• Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
• Excellent Knowledge of HR processes and technologies
• Highly developed Business Analyst skillset, including analysis and documentation techniques
• Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps
• Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets
• Knowledge of HR Service Management, Shared Services and/or Contact Centres

Preferred candidate profile