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SynGrow Consulting Services Pvt Ltd
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ServiceNow Automation Analyst

ServiceNow Automation Analyst

SynGrow Consulting Services Pvt Ltd

7 years

0 Lacs

kolkata west bengal india

Posted:1 day ago| Platform:

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Skills Required

servicenow automation design efficiency flow integration support rest automate itil analyze security scalability

Work Mode

On-site

Job Type

Full Time

Job Description

ServiceNow Automation Analyst – Kolkata

Role:

Automation Analyst

Location:

Kolkata

Experience:

5–7 YearsWe are looking for a skilled

ServiceNow Automation Analyst

to design, build, and optimize automation solutions that improve operational efficiency across ITSM processes. The ideal candidate will work closely with stakeholders to identify automation opportunities and implement scalable workflows on the ServiceNow platform.

Key Responsibilities

Design and implement automations using ServiceNow Automation Engine and Flow Designer
Develop and manage integrations using Integration Hub
Build and maintain RPA bots for end-to-end process automation
Implement and support REST/SOAP integrations with third-party systems
Automate ITSM workflows aligned with ITIL processes
Analyze business requirements and translate them into technical automation solutions
Ensure performance, security, and scalability of automation solutions
Troubleshoot and optimize existing automations

Required Skills

Strong hands-on experience with ServiceNow Automation Engine & Flow Designer
Experience with Integration Hub and RPA
Solid understanding of REST and SOAP APIs
Good knowledge of ITIL processes
Ability to work independently and collaborate with cross-functional teams

Good to Have

ServiceNow certifications
Experience working in enterprise IT environments

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