Servicenow Architect

Job Description

Synergech is a leading technology solutions provider across borders, specializing in digital transformation and business process optimization . Our comprehensive services are designed to automate and streamline processes, resulting in improved efficiency, compliance, and cost savings for our esteemed clients. We are looking for a highly skilled ServiceNow Developer/Architect with 7 to 12 years of experience to join our team. The ideal candidate will be responsible for both developing and administering the ServiceNow platform, ensuring it meets the business needs through customizations, integrations, and automation. Responsibilities: ServiceNow Development: Develop, configure, and customize ServiceNow applications, modules, and workflows based on business requirements. Design and implement complex Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions to automate and enhance the ServiceNow platform. Customize and maintain ServiceNow's ITSM, ITOM, ITBM, and other modules as required by the business. Build and manage REST and SOAP integrations between ServiceNow and other third-party applications. Utilize Flow Designer to automate business processes and workflows. Implement custom user interfaces and dashboards using Service Portal, UI Pages, and UI Scripts. Collaborate with cross-functional teams to define technical solutions and resolve issues in a timely manner. Provide technical expertise and troubleshooting support for ServiceNow-related issues and performance concerns. ServiceNow Administration: Configure and manage user roles, permissions, and access control lists (ACLs) to ensure appropriate security policies. Administer and configure core ServiceNow modules including Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog, and others. Perform system monitoring, platform upgrades, patches, and health checks to ensure optimal system performance. Create and maintain reports, dashboards, and performance analytics to provide insights into IT service operations. Manage and support the integration of ServiceNow with other enterprise systems and data sources. Collaborate with ITIL process owners to implement and enhance ITIL-based workflows within the platform. Troubleshoot issues, escalate problems, and ensure timely resolution. Maintain documentation on system configurations, customizations, integrations, and other key elements of the ServiceNow platform. Key Skills & Qualifications: 7 to 12 years of hands-on experience with ServiceNow development and administration. In-depth experience in ServiceNow ITSM, ITOM, and ITBM modules. Strong knowledge of ServiceNow development tools (Studio, Flow Designer, Application Builder). Proficiency in JavaScript, HTML, CSS, and REST/SOAP APIs for custom scripting and integrations. Experience with ServiceNow reporting and analytics tools such as Performance Analytics and Reporting. Hands-on experience in Service Portal development and UI/UX customizations. Strong working knowledge of ITIL processes (Incident, Problem, Change Management, etc.). Proficient in troubleshooting and debugging ServiceNow applications and platform issues. Ability to design and implement complex workflows, business rules, notifications, and approval processes. Knowledge of ServiceNow upgrade process and patch management. Experience with Version Control Systems (e.g., Git) for managing code. Strong problem-solving skills with the ability to think critically and implement practical solutions. Certifications (Preferred but not required): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, HRSD) ITIL Foundation Certification or higher Soft Skills: Strong communication and interpersonal skills to effectively collaborate with cross-functional teams. Ability to work in a fast-paced, dynamic environment with multiple priorities. Strong analytical skills and attention to detail. Ability to train and mentor junior developers and administrators. Education: Bachelors Degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent work experience). Benefits: Competitive salary and benefits package. Opportunity for career growth and development. Work in a collaborative and dynamic team environment.