ServiceNow Architect (GRC, ITSM, HRSD)

Job Title

Experience

Location

Job Overview :

Key Responsibilities

• Own end-to-end architecture across IRM/GRC, ITSM, HRSD; define data models, ACL/security, integration patterns, performance baselines


• Lead solution design workshops; publish Architecture Decision Records (ADRs)


• Establish platform guardrails: code quality, naming standards, update-set strategy, DevSecOps, test automation


• Guide implementations: IRM policy & compliance, risk registers, issue management; ITSM (Incident/Problem/Change/CMDB); HRSD (HR Case, Lifecycle Events)


• Oversee integration strategy (IntegrationHub, REST/SOAP, MID Server, SSO/SAML/OAuth)


• Drive Performance & Health: indexing, query optimization, async patterns, CI/CD pipeline, ATF coverage


• Mentor Tech Leads/Developers; perform design/code reviews


• Align solutions with ServiceNow architecture governance

Must-Have Qualifications

• 9-14 years overall; 4+ years architecting ServiceNow at scale


• Deep expertise in IRM/GRC, ITSM, HRSD data structures and extensibility


• Strong in CMDB/CSDM, Flow Designer, IntegrationHub, ACLs, Glide scripting, ATF


• Hands-on with UI Builder, App Engine Studio, Now Experience workspaces


• Experience with multi-instance strategies, upgrades, and platform stability

Preferred Qualifications

• Experience with Now Assist (GenAI), Virtual Agent, Predictive Intelligence


• Background in regulated environments (SOX, GDPR) and GRC control frameworks


• Agile/SAFe delivery experience

Certifications (Mandatory)

• Mandatory: CSA (Certified System Administrator)


• Mandatory: CIS - at least two (CIS-ITSM, CIS-HR, CIS-Risk & Compliance)


• Preferred: CAD, CSDM Fundamentals

Soft Skills

• Executive stakeholder communication


• Solution storytelling


• Mentoring and governance leadership

Interview Rubric (Weighting)

• Architecture & Design (30%)


• Module Depth - IRM/GRC, ITSM, HRSD (25%)


• Integrations (15%)


• Performance & Quality (15%)


• Leadership & Communication (15%)

Suggested Screening Questions

1. Design IRM risk hierarchy integrating CMDB and Change for risk-based approvals


2. Explain HR Case security model and multi-geo data segregation


3. Troubleshoot slow list views; indexing and async patterns


4. Describe update-set strategy across dev/test/prod and rollback/versioning

Posting Snapshot

• Exp: 9-14 yrs | Certs: CSA + CIS (ITSM/HRSD/IRM)


• Responsibilities: Multi-module architecture, governance, integration strategy, performance, mentoring


• Skills: IRM/GRC, ITSM, HRSD, CSDM/CMDB, IntegrationHub/MID, UI Builder, App Engine, ATF