ServiceNow Architect (GRC, ITSM, HRSD)

Job Title: ServiceNow Architect (GRC, ITSM, HRSD)

Experience: 9+ years

Location: Pune, India (Remote-hybrid as per project need)

Job Overview :
Lead architecture, design, and governance across ServiceNow IRM/GRC, ITSM, and HRSD. Define platform standards, own technical roadmap, and ensure best practices for multi-module implementations.

Key Responsibilities

• Own end-to-end architecture across IRM/GRC, ITSM, HRSD; define data models, ACL/security, integration patterns, performance baselines
• Lead solution design workshops; publish Architecture Decision Records (ADRs)
• Establish platform guardrails: code quality, naming standards, update-set strategy, DevSecOps, test automation
• Guide implementations: IRM policy & compliance, risk registers, issue management; ITSM (Incident/Problem/Change/CMDB); HRSD (HR Case, Lifecycle Events)
• Oversee integration strategy (IntegrationHub, REST/SOAP, MID Server, SSO/SAML/OAuth)
• Drive Performance & Health: indexing, query optimization, async patterns, CI/CD pipeline, ATF coverage
• Mentor Tech Leads/Developers; perform design/code reviews
• Align solutions with ServiceNow architecture governance

Must-Have Qualifications

• 9–14 years overall; 4+ years architecting ServiceNow at scale
• Deep expertise in IRM/GRC, ITSM, HRSD data structures and extensibility
• Strong in CMDB/CSDM, Flow Designer, IntegrationHub, ACLs, Glide scripting, ATF
• Hands-on with UI Builder, App Engine Studio, Now Experience workspaces
• Experience with multi-instance strategies, upgrades, and platform stability

Preferred Qualifications

• Experience with Now Assist (GenAI), Virtual Agent, Predictive Intelligence
• Background in regulated environments (SOX, GDPR) and GRC control frameworks
• Agile/SAFe delivery experience

Certifications (Mandatory)

• Mandatory: CSA (Certified System Administrator)
• Mandatory: CIS – at least two (CIS-ITSM, CIS-HR, CIS-Risk & Compliance)
• Preferred: CAD, CSDM Fundamentals

Soft Skills

• Executive stakeholder communication
• Solution storytelling
• Mentoring and governance leadership

Interview Rubric (Weighting)

• Architecture & Design (30%)
• Module Depth – IRM/GRC, ITSM, HRSD (25%)
• Integrations (15%)
• Performance & Quality (15%)
• Leadership & Communication (15%)

Suggested Screening Questions

Posting Snapshot

• Exp: 9–14 yrs | Certs: CSA + CIS (ITSM/HRSD/IRM)
• Responsibilities: Multi-module architecture, governance, integration strategy, performance, mentoring
• Skills: IRM/GRC, ITSM, HRSD, CSDM/CMDB, IntegrationHub/MID, UI Builder, App Engine, ATF