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ServiceNow AI Engineer - ITSM/ITOM/HRSD Modules

ServiceNow AI Engineer - ITSM/ITOM/HRSD Modules

ElementSkill

3 years

0 Lacs

greater kolkata area

Posted:3 days ago| Platform:

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Skills Required

servicenow ai automation design analytics ui rest development customization javascript scripting flow data cad itil agile

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Were looking for talented ServiceNow AI Engineers to join our clients team a leading global ServiceNow partner known for driving enterprise automation and AI-powered digital transformation.If youre passionate about building intelligent workflows, integrating AI capabilities, and working on large-scale ServiceNow implementations, this could be a great fit for you.

Key Responsibilities

Design, develop, and implement AI-driven workflows and automation within the ServiceNow platform.
Work across ServiceNow modules such as ITSM, ITOM, HRSD, or CSM, integrating AI and analytics for improved efficiency.
Configure and customize the platform using Business Rules, Client Scripts, UI Builder, and Scripted REST APIs.
Integrate external systems using REST/SOAP APIs, mid servers, and cloud-to-cloud connections.
Implement and optimize Virtual Agent, Predictive Intelligence, and Performance Analytics features.
Collaborate with stakeholders and technical teams to deliver scalable, high-performance ServiceNow solutions.

Required Skills

3+ years of hands-on experience in ServiceNow development, customization, and implementation.
Solid understanding of ServiceNow AI capabilities Virtual Agent, Predictive Intelligence, Performance Analytics, or Now Assist.
Proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
Experience with REST/SOAP-based integrations and data migration.
Strong understanding of ITSM and ITOM processes and configuration.

Good To Have

ServiceNow CSA, CAD, or ITIL Foundation certification.
Exposure to Agentic AI / Now Assist implementations.
Prior experience working with global clients in an Agile setup.

(ref:hirist.tech)

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ServiceNow AI Engineer - ITSM/ITOM/HRSD Modules

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ServiceNow AI Engineer - ITSM/ITOM/HRSD Modules