ServiceNow Agentic AI Developer

Hiring: ServiceNow Agentic AI Developer | 3–8 Years | Contract | Hybrid
Locations: Hyderabad, Bangalore, Chennai, Gurugram, Mumbai, Kolkata, PuneNotice Period: 0–15 DaysEmployment Type: Contract | HybridShare Profiles: chandu.t@mlopssol.com

Position: ServiceNow Generative AI / Agentic AI Developer (3–8 Yrs)
We are seeking a talented and innovative ServiceNow Generative AI Developer to design, develop, and implement advanced AI-driven solutions leveraging the latest Agentic AI capabilities. This role involves working with Virtual Agents, autonomous AI agents, and Generative AI to enhance workflows and user experience across the enterprise.

Key Responsibilities

AI Solution Development:
Design and deploy intelligent, AI-powered workflows using ServiceNow Agentic AI, AI Agent Studio, and AI Orchestrator.

Virtual Agent and NLU:
Configure and customize Virtual Agents, implement NLU models, and deliver automated and personalized user support.

Generative AI Integration:
Leverage Now Assist and Now Assist Skill Kit for incident and case summarization, knowledge base creation, and AI Search Summarization.

Platform Integration:
Integrate ServiceNow with external systems and AI models using REST and SOAP APIs and IntegrationHub.

Scripting and Customization:
Develop JavaScript-based customizations including Business Rules, Script Includes, and UI Policies.

Testing and Optimization:
Conduct testing, troubleshoot issues, and monitor performance using AI Control Tower and Performance Analytics.

Collaboration and Documentation:
Work with cross-functional teams and prepare detailed documentation for AI-driven solutions.

Required Skills and Qualifications

Minimum 2+ years of hands-on experience in ServiceNow AI, ML, and GenAI solutions
Strong proficiency in JavaScript, HTML, CSS, XML, and JSONExperience in ServiceNow modules such as ITSM, CSM, or HRSDHands-on experience with AI Agent Studio, Virtual Agent Designer, NLU Workbench, and Now AssistStrong analytical, problem-solving, and communication skills

Preferred Qualifications

ServiceNow CSA or CAD certification
Knowledge of LLMs, RAG, prompt engineering, and AI or ML conceptsExperience working in Agile environments

Interested candidates or referrals can share profiles at
chandu.t@mlopssol.com

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹414,755.47 - ₹1,643,365.88 per year

Benefits:

• Provident Fund

Work Location: In person