6 - 10 years
10 - 20 Lacs
Posted:18 hours ago|
Platform:
Work from Office
Full Time
Primary Skill - Service Now Administration
Secondary Skills - CMDB and Data Integrity Skill 3-Service Now environments, including Development, Test, and Production. ITSM/CMDB data Incident and Problem Management
JD
ServiceNow Platform Administration:
• Provide comprehensive support in managing ServiceNow environments, including Development, Test, and Production. • Administer, configure, and develop the ServiceNow platform following Agile methodologies and best practices. • Monitor platform health, usage, and compliance while ensuring optimal performance. • Manage and configure the ServiceNow platform, including user administration, workflows, and integrations. • Perform regular system maintenance, updates, and upgrades to ensure the platform's stability and performance. Workflow and Configuration Management: • Customize ServiceNow applications and facilitate the rollout of new applications and modules. • Create and maintain ServiceNow reports, dashboards, and performance analytics. • Develop and manage ServiceNow scripts, business rules, UI policies, and client scripts. Incident and Problem Management: • Monitor and resolve incidents and problems related to the ServiceNow platform. • Provide technical support and troubleshooting for ServiceNow issues. • Collaborate with IT teams to ensure seamless integration and operation of ServiceNow with other systems. Process Improvement: • Identify opportunities for process improvements and automation within the ServiceNow platform. • Implement best practices for ServiceNow development and administration. • Ensure compliance with ITIL processes and standards. CMDB and Data Integrity: • Own and lead tasks to ensure the integrity, completeness, and accuracy of ServiceNow ITSM/CMDB data.
If JD is matching to your profile kindly share updated resume on
Gayatri.Rajesh-Gupta@capgemini.com
Capgemini
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