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ServiceDesk Analyst

4 - 9 years

8 - 15 Lacs

Visakhapatnam

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Service Desk case management technical support service management configuration call manager knowledge management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key accountabilities Call Management: Call logging, classification, prioritizationand assignment Case Management Incident & Request Management: Resolution of Incidents Fulfillment of Service Requests Provide user notifications and general announcements upon service degradation and outages (planned & unplanned) Update the service management system upon changes made to Configuration Items (CIs) Systems Operations: System Health Checks Perform Systems or Business Applications monitoring Tasks Knowledge Management: Contribute knowledge management articles to IS portal(s) for User and Technical Support Customer Relationships: Respond promptly to any issues that directly impact the customers experience Ensure a friendly, open, professional manner is maintained always. Administration: Generate and analyze required metric reports Assist with the communication, managing compliance with and maintenance of IDPs IT Policies and Procedures

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ave-promagne.com/

Business Consulting and Services

CHENNAI Tamil Nadu

2-10 Employees

1340 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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