Service Writer

Role Overview You will be a full-time, on-site Service Writer based in Indore, serving as a key liaison between clients and the service delivery team. Your role will involve managing incoming customer inquiries, ensuring seamless communication, maintaining service logs, coordinating service schedules, and providing exceptional customer support to enhance customer satisfaction. Additionally, you will be responsible for maintaining accurate records and utilizing computer systems effectively to track service-related information. Key Responsibilities - Manage incoming customer inquiries - Ensure seamless communication between clients and service delivery team - Maintain service logs - Coordinate service schedules - Provide exceptional customer support - Maintain accurate records - Utilize computer systems effectively to track service-related information Qualification Required - Strong skills in Customer Service, Customer Satisfaction, and ensuring high-quality client engagement - Excellent Phone Etiquette and Communication skills, both written and verbal - Computer Literacy and the ability to use various software tools efficiently - Problem-solving skills and attention to detail - Ability to work independently and collaboratively in a fast-paced environment - Bachelor's degree or equivalent experience in a related field is a plus - Previous experience in a service-related role is preferred,