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Service Team Lead

Service Team Lead

One97 Communications Limited

15 - 20 years

0 Lacs

kanpur uttar pradesh

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

team management sla management material management upselling analytical skills data management training inventory management service background stock handling

Work Mode

On-site

Job Type

Full Time

Job Description

The job involves managing a team of Field Service Engineers (FSEs) ranging from 15-20 individuals. You will be responsible for ensuring timely closure of tickets for both proactive and reactive merchant issues related to devices. Additionally, you will oversee material management processes from the hub to the FSEs, including both forward and reverse logistics. Utilizing upselling skills, analytical abilities, and data management expertise will be essential in this role. A mindset focused on training and development is also crucial. To excel in this position, you should have a solid background in service-oriented roles and experience in industries such as DTH, Broadband, or Consumer Electronics. Local market knowledge and a strong understanding of stock handling and inventory management are key criteria for success.,

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Service Team Lead