Service & Support Engineer

Job Description

Job Description Key SkillsLinux-based embedded systems RoleService & Support Engineer Industry TypeIoT / Embedded Systems / Electronics / Industrial Automation Functional AreaEmbedded Systems / IoT Employment TypeFull time Role CategoryIoT / Embedded Systems EducationBachelor’s degree in Computer Science, IT, Electronics, or related field Experience5 years Job LocationBengaluru Responsibilities: Provide remote 3rd-line support for IoT-based digital products Train and support regional/local service engineers worldwide Troubleshoot and resolve issues on embedded Linux systems. Assist with the global rollout of digital products and customer field tests Capture and report quality issues, feedback, and customer complaints Maintain and improve the product knowledge base for efficient knowledge sharing Develop and maintain training materials for service and sales teams Support onboarding of customers and assets on the Digital Platform Work with cross-functional teams including product development, cloud software, and digital system engineering teams Travel internationally for field support (~30% travel expected) Requirements: Skills & Qualifications: Education: Bachelor’s degree in Computer Science, IT, Electronics, or a related field Experience: Around 5 years in IoT product support or embedded systems support Strong hands-on experience with Linux-based embedded systems Knowledge of cloud platforms and fleet management systems Familiarity with mechatronic products (sensors, controllers, etc.) Understanding of Agile methodologies (Scrum, Kanban, etc.) Strong analytical and troubleshooting skills in B2B environments Excellent communication skills in English (written & verbal) Ability to work independently and in remote teams Open to international travel (up to 30%)