Service now HRSD

Responsibility of / Expectations from the Role

• Designs and develops solutions on the ITSM/ITOM modules using best practices

• Partners with ServiceNow Business Analyst to understand requirements and possible solutions • Takes ownership of complex business requirements and works them to completion

• Takes ownership of incident queue and work on remediation to completion

• Works closely with the ServiceNow functional team and external development partners to build requested items

• Experience configuring and improving core and custom applications

• Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules

• Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters

• Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs

• Develops reports and dashboards using core ServiceNow functionality

• Load, manipulate and maintain data between ServiceNow and other systems

• Develops and maintain clear and concise technical and process documentation