Service Manager

Job Description

Job Title: Service Manager Furniture Fitment Location: Hyderabad Department: Operations Reports To: Regional Head Service & Operations Job Summary: We are seeking a dynamic and organized **Service Manager** to oversee the **Fitment Technicians** responsible for furniture installation across **Hyderabad**. The ideal candidate will be responsible for route planning, customer assignment, and ensuring the timely and efficient fitment of furniture at customer locations. This role requires strong leadership, operational planning, and customer service skills to deliver a seamless installation experience. Key Responsibilities: - **Team Management:** Oversee and manage a team of Fitment Technicians, ensuring they follow standard operating procedures and maintain service quality. - **Route & Schedule Planning:** Plan daily routes and job assignments for technicians to optimize efficiency and minimize travel time. - **Customer Coordination:** Assign fitment jobs to technicians, ensuring timely communication with customers regarding scheduled installations. - **Service Quality Assurance:** Ensure all fitments are completed within the committed timeline while maintaining high service standards. - **Resource Allocation:** Monitor and manage tools, equipment, and inventory needed for fitment jobs. - **Issue Resolution:** Address and resolve customer complaints or issues related to fitment and installation services. - **Performance Monitoring:** Track and analyze technician performance metrics, including turnaround time and customer feedback. - **Compliance & Safety:** Ensure adherence to safety standards and company policies by all technicians. - **Reporting:** Provide regular reports on job completion rates, customer satisfaction, and operational efficiency to management. Qualifications & Requirements: Education: Graduate in Business Administration, Operations Management, or a related field (preferred but not mandatory). Experience: Minimum **3-5 years** of experience in service operations, logistics, or field service management, preferably in furniture or home installation services. Skills Required: - Strong leadership and team management skills. - Excellent route planning and scheduling abilities. - Customer service and problem-solving skills. - Proficiency in using field service management software/tools. - Ability to work under pressure and manage multiple tasks simultaneously. - Knowledge of local Hyderabad geography for effective routing.