Service Manager

Job Description: Service Head

Department:

After-Sales Service & Support

Location: Faridabad

About the Company

Presto Stantest Pvt. Ltd., a leader in the manufacturing of testing instruments for quality assurance, has been serving industries for over 43 years. We are committed to delivering exceptional products and unmatched customer support to our clients across diverse sectors.

Role Overview

The Service Head will lead the after-sales service function, ensuring seamless service operations, maximum customer satisfaction, and the continuous development of the service team. This role requires strong leadership, technical expertise, and a proactive approach to problem-solving in the industrial equipment and testing instruments domain.

Key Responsibilities

• Service Team Performance Management:

Lead, mentor, and motivate the service team to achieve performance targets. Conduct regular performance reviews and implement improvement plans.

• Customer Satisfaction & Relationship:

Ensure prompt resolution of service-related issues. Maintain strong client relationships and enhance customer satisfaction scores.

• Service Planning & Execution:

Develop and execute service schedules, preventive maintenance plans, and AMC commitments. Optimize service delivery timelines to minimize downtime for customers.

• Technical Guidance & Problem Solving:

Provide advanced technical support to the team for complex service cases. Diagnose, troubleshoot, and resolve escalated technical issues efficiently.

• Reporting & Documentation:

Maintain accurate service records, reports, and compliance documentation. Track key service metrics (response time, resolution time, service quality).

• Inventory & Spare Management:

Oversee spare parts inventory to ensure availability and cost efficiency. Coordinate with procurement for timely replenishment.

• Internal Coordination & Training:

Collaborate with sales, production, and R&D teams for feedback and product improvement. Plan and conduct training programs for service engineers on new products and processes.

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Technical expertise in testing instruments, calibration, and maintenance.
• Customer-focused mindset with high communication skills.
• Proficiency in service management tools and MS Office.

Qualifications & Experience

• Bachelors Degree/Diploma in Engineering (Mechanical/Electrical/Electronics preferred).
• 1015 years of experience in after-sales service in industrial equipment/testing instruments.
• Minimum 5 years in a managerial or head-of-service role.

Benefits

• Competitive salary with performance incentives.
• Opportunity to lead a highly skilled technical team.
• Exposure to cutting-edge testing and quality assurance technology.