Service Manager

Duties and Responsibilities of Acer Service Manager

• Manage all Acer warranty calls and ensure timely closure of service requests.
• Ensure smooth communication regarding service updates, technical bulletins, warranty processes, and escalations.
• Attend brand-specific meetings, training, and updates provided by Acer.
• Ensure timely and accurate diagnosis, repair, and closure of all Acer service tickets.
• Monitor and ensure adherence to Acer’s SLA, service quality, and turnaround time.
• Prepare and submit required daily/weekly/monthly reports to both Acer and internal management.
• Supervise and support technical staff handling Acer product repairs.
• Handle escalated customer issues related to Acer services professionally and efficiently.
• Conduct periodic quality checks on repairs and service calls to maintain standards.
• Ensure accurate documentation for all service jobs and warranty claims.
• Coordinate with all branches for smooth execution of Acer service operations.

Preferred Qualifications and Skills

• Experience in managing service operations, preferably for a laptop/desktop service center.
• Familiarity with Acer’s service tools, warranty procedures, and reporting formats.
• Strong communication and coordination skills.
• Technical background (Diploma or Degree).
• Good analytical and problem-solving skills.

Job Type: Full-time

Pay: ₹21,000.00 - ₹25,000.00 per month

Work Location: Remote