Service Manager - Medical Devices

Position: Service Manager- Medical Devices

Location: Vijayawada, Telegana, Hyderbad

Yrs of Exp: 4 to 8 Years Experience

Quail: Diploma / BE-Biomedical/ Medical Background

Key Responsibilities

1. Service Operations & Technical Support

• Manage end-to-end service operations for critical care and diagnostic medical equipment.
  
• Lead installation, commissioning, calibration, preventive maintenance, and breakdown support.
  
• Troubleshoot hardware and software issues related to ventilators, ECG, patient monitors, and related devices.
  
• Ensure adherence to safety standards, hospital protocols, and regulatory compliance (ISO, NABH, etc.).
  
• Maintain service documentation, reports, and compliance records.
  

2. Team Leadership

• Supervise and guide service engineers and field technicians across assigned regions.
  
• Conduct technical training for service teams and hospital biomedical staff.
  
• Assign, track, and close service calls within SLA timelines.
  
• Ensure high service quality and customer experience.
  

3. Customer Support & Relationship Management

• Act as the primary escalation point for high-priority customer issues.
  
• Conduct site audits, performance reviews, and product demonstrations as needed.
  
• Build and maintain strong relations with hospital administrators, biomedical engineers, and key decision-makers.
  

4. Service Business & Inventory Management

• Manage spare parts planning, stock levels, and forecasting.
  
• Prepare service quotations, AMCs/CMS, and support service revenue targets.
  
• Monitor service KPIs (response time, resolution time, repeat calls, uptime %, etc.).
  

5. Process Improvement

• Implement service processes and best practices to improve efficiency.
  
• Monitor equipment performance trends and suggest product improvements.
  
• Ensure service team compliance with company policies and documentation standards.
  

Required Skills & Competencies

• Strong technical knowledge of ICU/critical care equipment (Ventilators, ECG, Patient Monitors, Defibrillators, Anesthesia Workstations, etc.).
  
• Excellent diagnostic and troubleshooting abilities.
  
• Team management experience is mandatory.
  
• Good communication and customer-handling skills.
  
• Ability to work under pressure and handle escalation calls.
  
• Proficiency in MS Office, CRM/ERP systems preferred.
  

Key Skills / Skills Required

Technical Skills

• Troubleshooting & repair of medical equipment
  
• Ventilator servicing & calibration
  
• ECG machine maintenance & diagnostics
  
• Patient monitor installation & repair
  
• Knowledge of ICU/critical care devices
  
• Preventive & corrective maintenance
  
• Biomedical electronics & instrumentation
  
• Understanding of NABH / ISO standards
  
• Ability to read circuit diagrams & technical manuals
  
• Experience with medical device software/firmware
  
• Network & connectivity basics (HL7, integration, central monitoring systems)
  
• Safety standards & regulatory compliance
  
• Spare parts and inventory management
  
• AMC/CMC handling & service documentation

HR Department

Arunachalam HR - 7845538410

hr1@ababilhealthcare.in

Chennai Corporate Office

Ababil Healthcare PVT LTD