Job
Description
Job Title: Service Manager Two-Wheeler Electric Vehicles (Ather Energy) Company: Premsons Motor Udyog Pvt. Ltd. Location: Ranchi Department: Service & Operations Reporting To: General Manager / Dealer Principal Job Summary: Premsons Motor Udyog Pvt. Ltd., an authorized dealer of Ather Energy , is looking for an experienced and proactive Service Manager to lead the service operations of our two-wheeler electric vehicle (EV) showroom and workshop . The candidate will be responsible for managing the complete after-sales service experience, maintaining high customer satisfaction, and ensuring compliance with Ather's service and brand standards. Key Responsibilities: Manage the entire service workshop and front-end operations for Ather two-wheeler electric vehicles. Lead and supervise technicians, service advisors, and support staff to achieve service targets and customer satisfaction. Monitor vehicle diagnostics, troubleshooting, and repairs using Athers proprietary tools and systems . Maintain adequate inventory of EV-specific spare parts and accessories. Ensure proper scheduling, job card management, and daily service flow to minimize turnaround time. Coordinate with the Ather Energy backend for software updates, warranty claims, and training. Deliver a high-quality service experience aligned with Ather Energy's customer-first philosophy . Track key performance metrics: service volume, revenue, CSI (Customer Satisfaction Index), and TAT (Turnaround Time). Ensure staff is trained and up-to-date on EV technologies , safety protocols, and service procedures. Maintain workshop infrastructure, tools, and equipment as per Ather's operational standards. Handle customer escalations and resolve complaints professionally and promptly. Qualifications: Diploma/Degree in Automobile, Mechanical, or Electrical Engineering . Strong knowledge of EV components such as battery packs, controllers, and electric drivetrains. Hands-on experience with diagnostic tools and service management software . Effective leadership, communication, and customer-handling skills. Preferred Skills: Prior experience with Ather Energy or other electric two-wheeler brands. Familiarity with Athers Connect App, vehicle telematics, and OTA updates . Proficiency in CRM/Service management tools like DMS, AutoFacets, etc. Ability to train and build high-performing teams in a fast-paced environment. Benefits: Attractive salary package with incentives based on performance. Training and development support from Ather Energy . Opportunity to grow in a rapidly expanding EV ecosystem . Employee-friendly work culture with a focus on innovation and excellence.
