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Interviews

Service Manager

Anaamalais Royal Enfield

3 years

|

3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

service efficiency training documentation processing compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Oversee daily operations of the service department, ensuring efficiency and high-quality work.
Monitor and manage customer appointments, job cards, and service timelines.
Ensure prompt and professional handling of customer inquiries, complaints, and feedback.
Supervise technicians and service advisors; provide guidance and training as needed.
Monitor productivity, quality of repairs, and adherence to manufacturer guidelines.
Coordinate with the spare parts department to ensure availability of required parts.
Ensure proper documentation of service jobs, estimates, and invoices.
Track and improve key performance indicators (KPIs) such as service revenue, labor efficiency, and customer satisfaction scores (CSI).
Manage warranty claims processing and liaison with OEMs.
Maintain workshop equipment and ensure compliance with safety and cleanliness standards.
Conduct regular team meetings and performance reviews.
Contact HR: 9095811600

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Leave encashment
Paid sick time
Provident Fund

Education:

Bachelor's (Preferred)

Experience:

OneSite: 3 years (Preferred)

License/Certification:

Driving Licence (Preferred)

Work Location: In person

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Anaamalais Royal Enfield

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