Service Management Specialist

Job Description

Skill required: Business Reporting & Governance - Reporting Analytics Designation: Service Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day to day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining and protecting organizational information through a system of decision rights and accountabilities for information-related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods. What are we looking for? Data Governance Data Analysis & Interpretation Microsoft Excel Demand Management Delivery Excellence Demand Management Operational Excellence Collaboration and interpersonal skills Problem-solving skills Ability to manage multiple stakeholders Thought leadership Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation