Service Management Specialist-4

Major accountabilities:

• Actively contribute to professional and reliable technology delivery for business systems, platforms, and processes for business domain/function(s) in scope.
• Actively contribute to on time, within budget, compliant, secure, and quality delivery of portfolio/ respective engagements.
• Effectively engage with the chosen SI Partner(s) and collaboratively strive to deliver business value.
• Contribute enterprise grade and state of the art Solution Design and Architecture with maximizing re-usability, configurability and scalability.
• Ensure top class and state of the art engineering delivery, code management, automation and strive for highest efficiency.
• Run efficient DevSecOps for platforms, products, or systems ensuring availability and optimal performance in line with the specific role.
• Follow industry trends and emerging practices to drive agility, speed, efficiency, and effectiveness.
• Ensure the overall user experience is taken into account when designing deploying new solutions and services.
• Ensure adherence to Security and Compliance policies and procedures as well as with other Sandoz guidelines and standards.
  

Key Performance Indicators

• Delivery on agreed KPIs including business impact.
• Launch of innovative technology solutions across Sandoz at scale.
• Business impact and value generated from TT solutions.
• Adoption and development of Agile, Productization and DevSecOps practices.
• Operations stability and effective risk management.
• Feedback on customer experience.
  

Minimum Requirements

• Industry/ Business Exposure.
• Project Management.
• Working in multi-national context and across countries.
  

Skills

• Agile Project Management.
• Business Partnering.
• Change Management.
• IT Service Delivery.
• Performance Management.
  

Languages

• English.