Service Management Lead

Project Role :Service Management Lead

Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :Enterprise Network Operations

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to fostering collaboration across teams to achieve shared goals.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior professionals to enhance their skills and career development. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Enterprise Network Operations.- Strong understanding of network infrastructure and operations management.- Experience with incident management and service level agreements.- Ability to analyze and optimize network performance.- Familiarity with project management methodologies and tools.
Additional Information:- The candidate should have minimum 5 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education