Service Management Associate Manager

Role Overview: As a Service Management Associate Manager at Accenture, your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions to ensure customer satisfaction. You will play a crucial role in closing faults and complaints within SLAs. Proficiency in Excel and MIS reports will be essential for your success in this role. Key Responsibilities: - Manage and resolve customer queries, escalations, and complaints effectively - Provide optimal solutions to ensure customer satisfaction - Close faults and complaints within SLAs - Utilize proficiency in Excel and MIS reports for successful performance Qualifications Required: - Expertise in Analysis and Reporting - Proficiency in Business Intelligence tools - Strong problem-solving skills - Excellent written and verbal communication skills - Proficiency in Visual Basic for Applications (VBA), Microsoft PowerPoint, and Structured Query Language (SQL) Additional Details (if present): The Business Reporting and Governance vertical at Accenture focuses on deploying robust tracking mechanisms for SLAs/KPIs and daily operations. The Governance team ensures contractual compliance across various aspects such as Governance, Reporting, Incident Management, Change Management, and Survey Management. As a Business Reporting and Governance Associate Manager, you will be responsible for preparing management reports, analyzing data, and creating user-friendly Excel and BI dashboards. Proficiency in MS Office, including advanced Excel formulas, and the ability to create meaningful presentations through PowerPoint are essential for this role. Knowledge in tools like Power Automate, Power Apps, Power BI, and VBA Macros will be advantageous. The role requires delivering on Client & Leadership Governance, Performance Reporting, Incident Management, Survey Management, and Change Management. Excellent project management skills, strong client-facing experience, and the ability to solve complex business problems are key attributes for success in this role.,