Service Management Analyst

Deutsche Bank

2 - 6 years

2 - 6 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Service Management

Work Mode

On-site

Job Type

Full Time

Job Description

Develop a good understanding of the activities required to execute Service Management functions.
Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.
Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
Collect, interpret and respond to changes in production data, as appropriate.
Track the implementation of resolution tasks.
Provide regular and reliable reporting of relevant data to meet management requirements.
Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).
Maintain an end-to-end view of the application and infrastructure landscape.
Provide feedback and communicates results to stakeholders.
Provide input and contribute in Service Management related audits.

Your skills and experience
Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool)
Should be able to drive automation
Must be a Team player with excellent soft skills
Must be very clear with the ITIL processes
Ready to work in GERMANY Shifts
Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting.
Technically involves yourself in incident management and quickly find out an approach to resolve the problem.
Takes overall responsibility for the resolution of incidents and problems within the team.
Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes.
Assists in managing business stakeholder relationships.
Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders.
Ensures to adhere the defined support processes.
Makes improvement recommendations where appropriate.

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