Service Lead

As a Service Lead for the WinfoTest tool, your role will involve team leadership, test management, customer handling, and project delivery. Here is a breakdown of your responsibilities: - **Team Leadership**: - Lead and manage a team of testers by providing guidance, support, and mentorship to ensure high performance and professional growth. - **Test Management**: - Oversee the planning, execution, and reporting of testing activities. Ensure adherence to best practices and industry standards. - **Customer Handling**: - Engage with customers to understand their requirements, provide updates, and address concerns promptly. - **Project Delivery**: - Manage project timelines, ensuring timely completion of deliverables within scope. Coordinate with cross-functional teams to achieve project goals. - **Test Metrics and KPIs**: - Define, track, and report on key test metrics and KPIs to measure testing process effectiveness and efficiency. - **Testing Types and Tools**: - Possess in-depth knowledge of various testing types (e.g., functional, performance, security) and tools. Stay updated with the latest testing trends. - **Web Automation Tools**: - Utilize web automation tools like Selenium with Java to automate test cases and enhance testing efficiency. - **Communication**: - Maintain clear and effective communication with the leadership team, providing regular updates on project status, risks, and issues. - **Prioritization**: - Prioritize tasks and deliverables based on project requirements and deadlines to ensure the team focuses on high-impact tasks. Your qualifications should include: - **Experience**: - Minimum of 10 years in a similar role, showcasing leadership and team management skills. - **Skills**: - Strong test management, customer handling, and project delivery capabilities. - **Technical Knowledge**: - Proficiency in test metrics, various testing types and tools, and web automation tools like Selenium with Java. - **Communication**: - Excellent verbal and written communication skills to engage with technical and non-technical stakeholders effectively. - **Education**: - Bachelors degree in computer science, Information Technology, or a related field. Advanced certifications in testing or project management are advantageous. Additionally, the company values attributes such as strong problem-solving skills, attention to detail, ability to work in a dynamic environment, meeting project timelines, prioritizing deliverables, and maintaining a proactive and positive attitude towards challenges and continuous improvement.,