Service Lead

As a Home Connect Master Supervisor at Jio in Haridwar, Rishikesh, and Dehradun, Uttarakhand, your role will involve driving home connect and care operations in the assigned territory. Your key responsibilities will include: - Sourcing and training technicians by collaborating with target colleges - Conducting classroom and on-the-job trainings for technicians - Mentoring and guiding technicians to enhance productivity - Ensuring zero defect execution of home connect activity - Driving home connect installation and fault repair related SLAs - Ensuring customer satisfaction - Adhering to processes as per company defined SLAs Key Qualifications for this role: - Graduation or Diploma in ECE / Telecommunication / IT / CS - 5-8 years of relevant experience In addition to the above responsibilities and qualifications, some skills and competencies that will be beneficial for this role include: - Product service knowledge - Knowledge of IT tools usage - Proficiency in speaking the local language - Planning and organizing skills - Team management skills - Execution excellence - Communication skills - Coaching skills - Customer focus Join Jio as a Home Connect Master Supervisor and play a vital role in ensuring the smooth operations of home connect and care services in the designated territory.,