Service Lead (Industrial Battery)

Role & responsibilities

stakeholders based on Field level product and services performances. Guarantee the services quality by ensuring compliance with internal procedures and customer quality assurance plan if applicable. Develop documentation relevant to the project needs from Service needs & requirements. Lead customer centric initiatives to improve customer satisfaction index. Lead customer centric actions as well as handle Nonconformities on day to day basis. Proper safety practices and safety training up to date. Support our team members and constantly build safety culture. Strong safety culture to ensure compliance in accordance with practices / governing standards. Train customers , internal service team and Third Party service providers. Participate in management routines. Performance Management Routines. Manage team of service Engineers. Record and plan for prompt response to installation requirements. Meet schedules based on Customer Contractual needs & demands. Lead & supervise commissioning activity/arrange by managing team from within the organization and channel partners (service providers on behalf of the company). Drive continuous improvement actions in coordination with Quality and Cross Functional teams. Handle routine Service or Quality related issues or problems at high standards. Adopt escalation systems as appropriate. Prepare reports like monthly / weekly as appropriate and based on set processes and standards. Ensuring daily rhythm for closure of Customer issues comprehensively. Upkeep of MIS on Claims, data management & presentation preparation for Management Reviews Maintain schedules of AMCs (Annual Maintenance Contracts) , Installation & Commissioning visit, timely services and maintain records Update records of commissioning and obtain completion certificate from customer. Process Documents that lead to timely realization of receivables in accordance with schedules and support timely cash collection. Co-ordination with marketing for commercial activities. Key performance indicators: Claim closure performance vs targets. Customer Satisfaction Index. Planned vs actual Milestones with an objective to reach OTD ( On time delivery of services ) Number of critical Actions leading to reduction of claims

Preferred candidate profile

provider management, service agreements with customers and suppliers. Strong technical aptitude (able to read & comprehend technical documentation & execute procedures). Exposure to Electro chemistry / Battery is an advantage. Working exposure to ISO 9001 / TS 22163 is preferred & added advantage