274 Service Industry Jobs - Page 10

As a lead DevOps engineer, you will drive continuous service reliability improvement across HERE engineering community. In addition, you will: Identify areas for optimization and automation, focused on service reliability, stability, and throughput, implementing good DevOps practices and tools. Work closely with development and operations teams, requiring excellent communication and collaboration skills, being able to bridge the gap between different teams and align them towards common goals, provide technical leadership and guidance on DevOps reliability practices and principles. Interact with different sets of stakeholders, like product managers/owners, developers, and system engineers, the ability to understand their needs and manage expectations is essential. Leads discussions to brainstorm about the best way to tackle a complex technological infrastructure, security, or development problem Sets best practices for incremental testing actions on code using a test driven approach where possible (TDD) Acts as Subject Matter Expert (SME) for different areas within team Drives and demonstrates group code review Leads triage efforts when escalation occurs within team Who are you You are a go-getter, with an eye for detail, strong problem-solving, a bachelor s degree in a technical field, and have the following: Experience with Amazon Web Services (AWS) - vpc, ec2, emr, lambda, cloudwatch , cloudtrail, VPC endpoint, RDS , s3, route53, SNS, ECS, EKS 8 to 12 years of experience in relevant software or internet service industry with a service operations background supporting high availability environments. At least 5 years as a SRE / DevOps / Senior Systems Engineer with experience. Demonstrated experience with Infrastructure code tools such as CloudFormation, Terraform and Ansible Experience with Kubernetes and containerized workloads Experience with Java and/or Python and Go languages for script development and automations Deep understanding of the GNU/Linux operating system TCP/IP, Ethernet networks, physical and logical network design, implementation and operation Understanding of filesystem operation (e.g. ext3, xfs) and LVM Sets and drives best practices for a micro-service architecture in an always-up, always-available service Experience with Agile Software Development methodologies Extensive knowledge of Security best-practices in a containerized or cloud-based Architecture Who are we

We are seeking a talented and passionate Flutter Developer to join our dynamic team. As a Flutter Developer, you will be responsible for designing and developing high-performance, scalable, and innovative mobile applications for both Android and iOS platforms. You will collaborate closely with our design and product teams to deliver exceptional user experiences. Develop and maintain mobile applications using the Flutter framework. Collaborate with cross-functional teams to define, design, and ship new features. Write clean, maintainable, and efficient code while adhering to best practices and coding standards. Troubleshoot, debug, and optimize application performance to deliver a smooth user experience. Work with API and backend teams to integrate APIs and third-party services into the application. Participate in code reviews to ensure code quality and knowledge sharing within the team. Continuously improve the development processes and contribute to the overall improvement of the teams efficiency. Provide technical leadership to the Flutter development team, guiding architecture and implementation decisions. Mentor junior and mid-level developers through code reviews, pair programming, and regular feedback. Drive continuous improvement in the team s development processes, tools, and methodologies. Must-Have: Strong expertise in Flutter and Dart for building cross-platform mobile applications. Proficiency in designing and building clean, efficient, and scalable user interfaces. Experience with state management solutions like Provider, Bloc, or Riverpod. Knowledge of backend integration (REST APIs, etc.) and connecting apps to cloud services. Expertise in unit testing, widget testing , and maintaining high code coverage . Experience with performance optimization techniques to ensure smooth app experiences. Familiarity with CI/CD pipelines for mobile apps (e.g., using tools like Codemagic or GitHub Actions). Proficiency in integrating third-party SDKs and packages within Flutter apps. Experience collaborating with product and design teams to build intuitive user interfaces. 6+ years experience as a mobile developer , including 3+ years with Flutter. Good-to-Have: Experience with NoSQL databases and how they integrate into mobile applications. Experience with Google Cloud Platform for managing mobile-specific cloud solutions. Knowledge of AI/ML integrations for enhancing app functionalities. Familiarity with prompt engineering to enhance productivity within app development. Prior experience working with global or regional teams in a remote or distributed environment. Experience with agile methodologies and working within cross-functional teams . Understanding of Cloud platforms such as GCP, AWS, or Azure, particularly related to mobile backend services. Qualifications: Bachelor s degree in computer science, Engineering, or a related field (or equivalent experience). Proven experience in developing mobile applications using Flutter, with a strong portfolio of completed projects. Proficiency in Dart programming language and a good understanding of Flutters architecture. Experience working with RESTful APIs and integrating third-party libraries and services. Solid understanding of mobile UI/UX design principles and ability to implement pixel-perfect designs. Strong problem-solving skills and the ability to troubleshoot and optimize code for performance. Familiarity with version control systems, particularly Git. Excellent communication skills, both written and verbal. Ability to work collaboratively in a fast-paced team environment. Strong attention to detail and a commitment to producing high-quality work. Onboarding Timeline: First Month: You will undergo training on our infrastructure and core solutions, gaining a deep understanding of the major Flutter modules we work with. During this time, you will become familiar with our development processes and be part of an agile team, picking up and completing user stories to understand end-to-end development cycles. First 3 Months: You will begin working with the Lead to design & develop flutter components and bring in your expertise on innovative solutions while keeping scalability and frontend optimization at the forefront of your design. First 6 Months: By this point, you will be deeply involved in engineering discussions, crafting scalable and strategic solutions. Your focus will be on ensuring our Flutter architecture is capable of supporting expansion in any region. Message from CEO: .

Marixn Technologies Pvt Ltd1st Floor, Marixn Technologies Pvt Ltd, 1256, 3rd Main Road, 1st Block, Kodichikknahalli, DUO Layout, Bilekahalli, Bengaluru, Karnataka 560076About The Role - Marixn Technologies Pvt Ltd is a leading crunch based listed digital service provider dedicated to empowering businesses with innovative digital solutions. We are also recognized by the Department of Industrial Policy and Promotion (DIPP), Government of India as an innovative startup under Start Up India Initiative, we specialize in Web Development, Digital Marketing, Social Media Marketing and Content development to help our clients thrive in the digital landscape.- We are seeking enthusiastic and talented freshers to join our dynamic team and contribute to our mission of delivering exceptional digital services.- This entry-level position is perfect for freshers who are passionate about digital technology and eager to learn and grow in a collaborative and supportive environment. You will have the opportunity to work closely with experienced professionals and gain hands-on experience in the digital service industry.Position Overview:As a Frontline Sales Person at Marixn, you will be the face of our company, engaging with potential clients, understanding their requirements, and offering them our digital services. This role requires a proactive and persuasive individual who can effectively communicate the value of our services and drive sales growth. If you have excellent interpersonal skills and a passion for sales, this position offers a rewarding opportunity to contribute to our company's success.Responsibilities:- Actively engage with potential clients through in-person meetings and generate adequate appointments for the day.- Build and maintain relationships with clients, providing exceptional customer service and addressing their queries and concerns.- Achieve sales targets by effectively promoting our digital services and closing deals with prospective clients.- Responsible to adhere business and reporting SOP's.- Keep abreast of industry trends, competitors, and market conditions to identify opportunities for business growth.- Prepare and deliver sales presentations, proposals, and contracts to clients.- Provide regular feedback to the management team on market trends, client preferences, and competitor activities.Required skills and qualifications- Graduate in any discipline- Must be ready to spend time in the field- Must have a Two-Wheeler to commute- Strong interpersonal and communication skills, both in English and Kannada.- Ability to build and maintain relationships with clients.- Self-motivated, goal-oriented, and able to work independently.- Should be IT savvy with good hold over MS OfficeBenefits- Competitive salary with additional performance-based incentives.- Local Conveyance Allowance- Comprehensive training and ongoing support to enhance sales skills and product knowledge.- Opportunities for career advancement and professional growth within the company.- Friendly and supportive work environment.

Are you looking for exciting customer service Team Lead jobs in KolkataAre you a leader who thrives in a customer-centric environment and possesses strong leadership skillsThen we have the perfect opportunity for you! A global CX company seeks a motivated and results-oriented Team Leader to join their customer service team in Kolkata. In this leadership role, you will lead and manage a team of customer care representatives dedicated to providing exceptional experiences to their valued clientele. You will drive your team toward success and growth, supporting a premier fashion brand. If you possess one year of experience in customer support and want to grow your career in the customer service industry with a global CX service provider, apply now! Job Requirements The ideal candidate for the Team Leader role in Kolkata should possess the following qualities: Graduate in any discipline. Minimum one year of Team Handling experience along with experience in Inbound and Outbound queue operations Excellent communication skills (written and oral) in English and Hindi. Why Join Fusion CX Build a rewarding career in the customer service industry by joining a rewarding customer service TL role in Kolkata. At Fusion CX, we offer a supportive environment and career development opportunities. Moreover, you will have the opportunity to work with a dynamic team to positively impact the customer service industry. We offer continuous learning and training opportunities with multiple benefits and a competitive compensation package. So, join us if you seek customer service team lead jobs in Kolkata that can take your career to the next level! Experience growth with a global CX transformation company with a diverse, inclusive workplace, visionary leadership, and innovative approaches and technologies. Therefore, if you are an experienced TL searching for team lead customer service jobs at a transformational CX company, here is your chance. Join us and play a key role in leading a team focused on delivering exceptional customer service experiences for a rising fashion brand! Apply now!

Are you searching for highly-rewarding retail healthcare jobs in customer service or team leader jobs in MumbaiAdvance your career in the customer care industry in the vibrant city of Mumbai with Fusion CX. We are seeking a driven Team Leader to head our Retail Health team. This retail healthcare role can be your next career milestone if you possess a genuine passion for healthcare, stellar communication skills, and the expertise to navigate a team toward triumph. Join our dynamic team and grow your career with best-in-class professionals in the customer service industry in a global CX transformation company. Apply now! Job Description A Team Leader of the Retail Health team will perform the following functions and activities: Inspire and lead a customer care team, emphasizing collective goals and identifying opportunities for new training and skills development. Assist team members with queries, ensure adherence to quality standards, and maintain compliance with guidelines. Organize team meetings to keep the team informed about best practices and expectations. Uphold patient satisfaction by engaging with patients, addressing inquiries, and resolving complaints efficiently. Job Requirements Here is the list of qualifications and qualities of an ideal candidate for the role of Retail Health Team leader in Mumbai: A Graduate degree in a Science-related field is required. A minimum of two years of proven experience in a Team Leader role. Exceptional command of verbal and written communication. Proficient in using Microsoft Office applications, including Word and Excel. Why Join Our Team in Mumbai: This role is not just a job but a chance to significantly impact patient satisfaction and healthcare services. Are you seeking team leader jobs in MumbaiDo you want to elevate your career by joining a high-performing retail health team and in a healthcare job in the Mumbai customer service industryJoin us at Fusion CX as a team leader serving a retail health brand and contributing to a culture that values innovation, compassion, and a drive for excellence. Your leadership will directly influence our team s performance and the quality of care our patients receive. If you re ready to take your career to new heights in an environment that celebrates your skills and dedication, apply now and become an integral part of our Mumbai team.

Are you a training team leader with a minimum of one year of experience looking for jobs in KolkataElevate your career trajectory by becoming a Team Leader Training in the vibrant city of Kolkata. This pivotal role calls for individuals with a zest for training and a talent for communication and leadership. You will mold recruits into stellar customer service professionals prepared to meet and exceed challenges. Job Description Essential functions and tasks of a Training Team Leader in Kolkata: Oversee new hire training programs, ensuring successful onboarding and process comprehension. Accomplish training throughput for assigned processes, guaranteeing trainees meet performance benchmarks. Design and deliver compelling training sessions that result in measurable learning outcomes. Gather and analyze feedback from training sessions to refine and enhance future training effectiveness. Conduct regular evaluations of trainers, providing insightful feedback to promote their development. Regularly assess training needs and develop schedules for continuous education and skill enhancement. Engage with trainers, management, and leadership to align training strategies with organizational goals. Maintain and manage training materials, ensuring they are up-to-date and effectively meet learning objectives. Utilize Training Needs Identification (TNI) and Business Quality Monitoring (BQM) to tailor refresher training programs. Job Requirements Key requirements for the role of the training team Leader: At least one year of documented experience as a Training Team Leader. Exceptional communication and presentation skills, with the ability to break down complex concepts. Proven experience in managing and leading teams. Strong analytical skills and knowledge of Root Cause Analysis (RCA). Proficiency in Excel and PowerPoint, leveraging these tools to track, report, and present training data. Why Build Your Career with Us As a Training Team Leader in Kolkata, you will join a dynamic team that is passionate about professional growth and excellence in customer service. Your contributions will shape the future of our customer service teams and directly influence the success of our new hires. At Fusion CX, we provide a collaborative environment that values innovation and continuous improvement. Are you searching for training team leader jobs in Kolkata in the customer service industryIf you are seeking a role where your training expertise and leadership skills will be celebrated and expanded, come and craft your career with us.

Are you a team leader seeking WFM jobs in KolkataFusion CX is seeking a dedicated individual to fill the global Workforce Management (WFM) Team Leader position in Kolkata. This role is crucial for optimizing workforce efficiency and driving operational excellence through meticulous data analysis, schedule preparation, and capacity planning. If you possess at least one year of experience in a leadership role in workforce management and have a passion for analytics and detail-oriented work, we encourage you to apply for this vacancy in Kolkata Fusion CX and become an integral part of our dynamic team. Job Description Key responsibilities of the global Workforce Management (WFM) Team Leader: Analyze data and information to develop schedules, plans, and forecasts for workforce management. Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness. Continuously evaluate systems and methods to improve planning processes and anticipate customer needs. Assess existing capacity and forecast future demand based on business projections and market trends. Conduct calculations to estimate job requirements, including labor, tools, materials, and resources. Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events. Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections. Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes. Job Requirements Educational qualifications, experience, and qualities necessary to excel in the role of global Workforce Management (WFM) Team Leader: Education and Experience: Minimum Graduate, Undergraduate, or equivalent qualification. At least one year of experience in a leadership role as a Team Lead in WFM RTA. Qualities and Values Leadership Skills: Ability to lead and motivate teams effectively. Analytical Thinking: Proficiency in data analysis and decision-making. Communication Skills: Clear and concise communication abilities. Problem-Solving Abilities: Strong problem-solving skills for complex issues. Adaptability: Flexibility to thrive in a dynamic work environment.

Are you a natural leaderDo you have a proven track record of leading teams within the customer care domainDo haircare, health, and beauty excite youIf so, we have an exciting opportunity for you. Join our dynamic team at Fusion CX as a Team Leader working for an innovative health and wellness player. In this role, you will spearhead a team of Hair Coaches, driving excellence in customer experience. This job vacancy in Kolkata involves overseeing daily operations and resolving complex customer issues to elevate the satisfaction levels of the consumers. If you are searching for jobs, multiple openings await you. So, if you are an individual with robust leadership qualities and problem-solving capabilities and want to grow your career in the customer service industry, apply today! Job Description Here are the essential functions and responsibilities of the Team Leader (Health and Wellness) in Kolkata: Oversee and manage a team of 30 telesupport/ hair coach agents, providing leadership and guidance. Define, monitor, and enhance key performance indicators (KPIs) across the team, including metrics such as call volume, talk time, customer satisfaction (CSAT), quality of interaction, and retention percentage. Analyze performance data to identify areas for improvement in KPIs, focusing on CSAT, productivity, and quality. Take full ownership of day-to-day operations, including telesupport and quality assurance (QA) activities. Propose and implement initiatives (people/process/technology) aimed at enhancing agent performance metrics. Collaborate with cross-functional teams, such as technology and content, to drive initiatives and ensure seamless business-as-usual (BAU) operations, including resolving technical issues and managing stakeholder relationships across the organization. Plan for team shrinkage and optimize resource allocation. Conduct performance evaluations based on KPIs, provide feedback to team members, and facilitate appraisal processes. Foster a positive and motivational work culture that fosters productivity and drives desired outcomes. Ensure comprehensive training and development opportunities for all agents. Job Requirements Here are the desired qualifications, qualities, and experience required for the Kolkata Team Leader role: Bachelor s degree in engineering, business, marketing, computer science, or a related field. Strong customer service/support orientation, with a focus on CSAT as a primary metric. Demonstrated ability to prioritize outcomes, take ownership, and drive initiatives independently. Extensive experience in leading large sales/operations teams (100+) with hands-on involvement. Minimum of 1 year of experience in customer support management. Proficiency in performance metrics/KPIs and advanced Excel skills for data analysis. Proven track record of working autonomously and meeting deadlines. Familiarity with CRM tools such as Salesforce and Gainsight. Positive attitude and a strong willingness to learn and adapt. Why Join Fusion CX in Kolkata: Embark on a journey with us and immerse yourself in a vibrant, inclusive workplace where your leadership prowess and dedication to customer service can truly shine. As a Team Leader within our esteemed Customer Service division, you will play a pivotal role in positively impacting lives, collaborating with a team of passionate individuals. If you are searching for jobs in Kolkata and a really growth-oriented workplace, Fusion CX is your destination. At Fusion CX, we prioritize ongoing growth and professional advancement, offering robust resources and unwavering support to fuel your success. Come join us as a team leader for a health and wellness brand, making a difference in people s lives and contributing to our mission of revolutionizing global customer experiences. Take the first step towards shaping our success story apply now for this job vacancy in Kolkata.

Are you a dynamic leader searching for team leader jobs in KolkataDoes guiding your teams to success ignite your passionFusion CX in Kolkata is on the lookout for a skilled operations team leader to motivate and guide a team of professionals catering to the customers of a rising healthcare information technology company. In this role, you will motivate and direct a team of agents or representatives to meet organizational goals, offer excellent service experience to customers, and exceed expectations. This Kolkata job vacancy is your chance to make your mark in the BPO and customer service industry and grow your career. So, if you are passionate about driving results and have a sound customer experience or healthcare background, we want to hear from you! As a healthcare operations team leader in Kolkata, you will oversee and guide a team of employees, ensuring they perform their duties efficiently and effectively. Your role will involve training new team members, setting daily objectives, and developing reward systems to boost productivity. Additionally, you will communicate with upper management to identify and implement strategies that align with business goals. Here are some key responsibilities of the operations team leader in Kolkata: Team Management: Oversee daily activities of the team, and delegating and ensuring tasks are completed efficiently and effectively. Motivation Goal Setting: Communicate clear instructions to team members. Drive team motivation to achieve and exceed organizational targets. Set a timeline and develop and implement strategies to meet these goals. Training Development: Conduct training sessions to enhance team members skills in product knowledge, communication, and confidence. Empower them to maximize their potential. Performance Reviews: Conduct monthly and quarterly performance reviews to assess progress and provide constructive feedback. Operational Strategy: Manage the flow of day-to-day operations. Develop and manage timelines for project completion, monitor progress, and adjust strategies as needed to keep projects on track. Reporting: Create and distribute reports to update upper management on team performance and progress and contributing to the growth of the company by building and managing a successful team. Job Requirements: The essential skills and attributes a candidate needs to thrive in the role of operations team leader in Kolkata: Experience: Minimum of 1 year of documented experience as a team leader and experience in handling international customers and clients. Also, an ideal candidate for the team leader role must possess experience in customer experience or outbound roles. A background in healthcare will be an additional advantage. Skills: Exceptional verbal and written communication skills, strong organizational and leadership abilities, and skillful negotiating capabilities. Technical Proficiency: Computer literate with proficiency in relevant software and applications. Personal Qualities: Confidence, strong problem-solving skills, and the ability to create a motivating work environment. Why Join Fusion CX At Fusion CX, we offer more than just a job; we provide a platform for professional growth and development. As an operational Team Leader with us serving a new-age retail technology client in Kolkata, you will: Enjoy Competitive Compensation: Benefit from a competitive salary and attractive perks. Advance Your Career: Take advantage of numerous opportunities for career advancement within a leading BPO company. Thrive in a Supportive Environment: Join a company that values its employees and fosters a collaborative and positive work culture. If you are searching for team leader jobs in Kolkata, apply today for this exciting TL role or Kolkata job vacancy to transform your career. Here, you will become a pivotal part of our team in Kolkata and help us deliver exceptional customer experiences!

Are you a proactive team leader with experience successfully managing teams in customer serviceAre you in search of a rewarding team leader job in HowrahHere is your opportunity to advance your career with a global CX company! Fusion CX is seeking a highly motivated Team Leader to join our dynamic team in Howrah. In this TL role, you will manage a team of agents, ensuring exceptional service delivery and operational excellence. Apply now for this job vacancy in Howrah to build a career in the customer service industry with a leading CX transformation company. Job Description As a Team Leader at Fusion CX Howrah, you will be responsible for managing a team of approximately 20 members, ensuring they meet performance targets and deliver outstanding customer service. Your role will involve: Team Management : Leading and supporting a team of 20 members, motivating them to achieve targets. Shift and Attendance Management : Willing to work 24/7 shifts with rotational week offs. Prepare schedules and ensure the advisors attendance is marked daily. Compliance and Monitoring : Ensuring agents adhere to log-in, logout, and break schedules. Monitoring calls and providing coaching and feedback to ensure excellent customer service and experience are delivered on every call. Problem Solving : Working closely with team members to resolve customer issues as a Team Leader in Howrah. Acting as a point of contact for resolving escalations, inquiries, and complaints from both external and internal customers. Operational Management : Managing day-to-day operations to meet required service levels, quality, and productivity. Maintaining SLA targets monthly to achieve desired KPIs, including managing absenteeism and attrition within the team. Policy Implementation : Ensuring all company policies and procedures are implemented consistently and fairly. Job Requirements To be successful in this role, you should possess the following qualifications and skills: Languages : Fluency in Hindi and English. Experience : Proven experience managing teams, preferably in a customer service environment. Availability : Willingness to work 24/7 shifts with rotational week offs. Leadership Skills : Strong leadership and motivational skills to drive team performance. Problem-Solving Skills : Ability to solve customer problems efficiently and effectively as a Team Leader. Communication Skills : Excellent verbal and written communication skills. Organizational Skills : Strong organizational skills to manage schedules, attendance, and compliance. Why Join Fusion CX in Howrah: At Fusion CX, we believe in nurturing talent and providing a supportive environment where you can grow and thrive. If you are searching for a team leader job in Howrah that can elevate your career in the customer service industry, this is your chance! As a Team Leader in Howrah, you will enjoy continuous learning opportunities, a dynamic work environment, competitive compensation, and flexible rotational shifts. So, if you are ready for a challenging and rewarding leadership role, apply today for this job vacancy in Howrah and become a key part of Fusion CX s journey to redefine the customer experience.

Are you looking for highly-rewarding team leader jobs in MumbaiAre you interested in hair care and healthDo you have at least two years of experience in a TL or supervisory positionTake a leap in your career in the customer service industry by joining as a team leader in Mumbai for a rising player in Health and Wellness. In this team leader role, you will be responsible for leading and empowering a team of hair coaches and instrumental in delivering outstanding customer experiences during every interaction. Your role will involve overseeing daily operations, resolving complex customer issues, and contributing to the company s overall business. We are seeking individuals with robust leadership qualities, problem-solving acumen, and a dedication to ensuring customer satisfaction. Multiple positions are open. If you possess the right qualities, apply today and experience a rewarding career with us! Job Description Here are the key Responsibilities of the Health and Wellness Team Leader in Mumbai: Oversee and manage a team of 30 telesupport/ hair coach agents, providing leadership and guidance. Define, monitor, and enhance key performance indicators (KPIs) across the team, including metrics such as call volume, talk time, customer satisfaction (CSAT), quality of interaction, and retention percentage. Analyze performance data to identify areas for improvement in KPIs, focusing on CSAT, productivity, and quality. Take full ownership of day-to-day operations, including telesupport and quality assurance (QA) activities. Propose and implement initiatives (people/process/technology) aimed at enhancing agent performance metrics. Collaborate with cross-functional teams, such as technology and content, to drive initiatives and ensure seamless business-as-usual (BAU) operations, including resolving technical issues and managing stakeholder relationships across the organization. Plan for team shrinkage and optimize resource allocation. Conduct performance evaluations based on KPIs, provide feedback to team members, and facilitate appraisal processes. Foster a positive and motivational work culture that fosters productivity and drives desired outcomes. Ensure comprehensive training and development opportunities for all agents. Job Requirements Here is the list of qualifications and attributes our Health and Wellness Team Leader in Mumbai will need to succeed in this role: Bachelor s degree in engineering, business, marketing, computer science, or a related field. Strong customer service/support orientation, with a focus on CSAT as a primary metric. Demonstrated ability to prioritize outcomes, take ownership, and drive initiatives independently. Extensive experience in leading large sales/operations teams (100+) with hands-on involvement. Minimum of 1 year of experience in customer support management. Proficiency in performance metrics/KPIs and advanced Excel skills for data analysis. Proven track record of working autonomously and meeting deadlines. Familiarity with CRM tools such as Salesforce and Gainsight. Positive attitude and a strong willingness to learn and adapt. Why Join Fusion CX in Mumbai: Join us and experience a dynamic and inclusive work environment where your leadership skills and passion for customer service can flourish. As a Team Leader in Mumbai for a leading health and wellness brand at our Customer Service division, you will have the opportunity to make a meaningful impact on people s lives while working alongside a talented and dedicated team. Fusion CX offers diverse customer service jobs in Mumbai, and if you are in search of elevating team leader jobs in Mumbai, Fusion CX is the place. With a focus on continuous improvement and career development in Fusion CX, we provide the resources and support needed to help you thrive and advance your career. Join us and be part of our journey to redefine customer experiences globally. Please apply now to become a part of our success story!

Are you looking for jobs in Kolkata that provide an opportunity to work with international clientsDo you want to develop your career in the customer service industry with a top player in the CX spaceFusion CX is hiring for an exciting CSA job vacancy in Kolkata that offers exposure to global markets, a supportive work environment, and ample growth potential. As an International Customer Service Associate (CSA) in Kolkata, you will play a crucial role in delivering world-class voice-based support to international customers across the globe, ensuring exceptional service with a keen eye for detail and accuracy. Join our team at Fusion CX and take the next step in your career with a company that values its people and invests in their success. Multiple openings await; apply now! Job Description International Customer Service Associate Role responsibilities of an International Customer Service Associate in Fusion CX Kolkata: Provide Voice-based support to customers. Should have a high level of attention to detail and accuracy. Should have computer operating knowledge. Job Requirements International Customer Service Associate The qualities and attributes of an ideal candidate for the International Customer Service Associate in Kolkata: Bachelor s degree Excellent English communication skills. Should be willing to work US and UK shifts. Should be willing to work in the office Candidates who are pursuing their graduation from distance learning can also apply, but they must ensure that the examinations are taken after 06 months from the date of joining. Freshers can also apply. Why Join Fusion CX At Fusion CX, we don t just offer a job we offer a career journey. If you re seeking jobs in Kolkata with a dynamic, global reach and want to work for a company that values your growth, Fusion CX is the place for you. We believe in creating a culture of growth where employees are given the resources, training, and support they need to succeed. Join us as an international customer service associate in Kolkata and enjoy the following opportunities: Employee-Centric Culture: At Fusion CX, our people are at the heart of everything we do. We provide comprehensive training, mentorship programs, and a collaborative environment that fosters career growth and personal development. Career Development: This CSA job vacancy in Kolkata offers significant opportunities for professional advancement within the organization and the customer service sector. We believe in promoting from within and offer clear career progression for dedicated and motivated candidates. Work-Life Balance: We understand the importance of balancing work and personal life. Enjoy a fixed CTC with a 5-day work week, offering stability and the flexibility to pursue your personal goals outside of work. Global Exposure: Work with international clients and gain valuable experience handling customer support across global markets. This is a great opportunity to enhance your professional skills and broaden your career horizons. Supportive Team: Join a company that focuses on excellence in customer experience. At Fusion CX, you ll be part of a supportive team that encourages collaboration and recognizes the contributions of each team member. If you re looking for a CSA job vacancy in Kolkata where you can build a career, gain international exposure, and grow professionally, apply now to join Fusion CX!

Launch your career in the customer service industry with an exciting opportunity at Fusion CX, Durgapur. We re assembling a survey team for a premier telecom industry player and looking for fluent Bengali speakers committed to customer service excellence. If you ve completed your higher secondary education and are eager to make a difference, we welcome you to join our team as a Customer Service Associate in Durgapur and experience growth firsthand. Job Description Conduct outbound calls to customers for surveys and feedback collection, aiming for the highest response rate. Assist customers during the survey process, addressing their questions and concerns. Accurately record customer responses, contributing to the quality and reliability of our data. Maintain a positive, professional demeanor in all customer interactions, embodying the company s commitment to service excellence. Follow all feedback collection guidelines and procedures, adhering to the company s protocols, standards, and schedules. Work collaboratively with your team to meet and exceed performance targets and service objectives. Job Requirements A minimum educational qualification of Higher Secondary (12th grade) or equivalent. Fluent in Bengali, with strong verbal communication skills and a friendly, courteous demeanor. Available for a general shift from 9 AM to 6 PM, committing to the required work and log-in hours. Demonstrated customer service skills, with the ability to multitask, prioritize, and perform well under pressure. Why Join Fusion CX in Durgapur Joining Fusion CX means becoming part of a dynamic team dedicated to making an impact in the telecom industry. Our customer service associates in Durgapur are crucial in gathering insights that drive improvements and customer satisfaction. You will have the chance to develop your communication skills, learn about the telecom sector, and contribute to a leading company s success. If you are ready to embark on a rewarding career path and grow with us, Fusion CX in Durgapur is your place.

Are you looking for a customer service job in HowrahDo you want to begin and grow your career with leading customer experience experts in the industryJoin the dynamic world of retail/E-Commerce with Fusion CX in Howrah, where innovation and customer service excellence meet. We are looking for talented individuals fluent in English, Hindi, and Bengali with at least six months of call center experience to take the role of Customer Service Associate for a Retail/E-Commerce brand. Freshers eager to dive into the customer service sector are also welcome to apply. Job Description Key responsibilities assigned to a Retail/E-Commerce Customer Service Associate in Howrah: Deliver outstanding customer support through both inbound and outbound voice calls. Address and resolve customer inquiries, concerns, and complaints professionally and efficiently. Utilize a thorough understanding of the e-commerce ecosystem to respond to customer queries effectively. Adapt swiftly to changes in operational procedures, ensuring tasks are completed with accuracy. Work collaboratively with team members to promptly resolve customer issues, enhancing overall satisfaction. Job Requirements Essential requirements of an ideal candidate for the Retail/E-Commerce Customer Service Associate role in Howrah: A minimum of six months experience in a call center setting is preferred but not mandatory. Freshers with a keen interest in customer service and a readiness to learn are strongly encouraged to apply. Must be proficient in English, Hindi, and Bengali and communicate effectively in these languages. An understanding of the E-Commerce ecosystem and the ability to navigate its basic operations. Possess excellent problem-solving skills, with the ability to manage various customer situations effectively. Why Join Fusion CX in Howrah: Fusion CX offers the unique opportunity to be at the forefront of the retail/e-commerce customer service industry. It is the right place for individuals searching for customer service jobs in Howrah and planning to build a successful career in this industry. Our team in Howrah is part of a rapidly growing sector, offering ample professional growth and development opportunities. We value the diversity of our team members and their contributions to our collective success. So, if you are passionate about providing exceptional customer service and interested in the e-commerce industry, Fusion CX is the perfect place to begin or build your career. Apply today for the role of Customer Service Associate for a Retail/E-Commerce brand and be part of a transformational journey.

Are you looking for exciting customer service associate or Customer Service Representative jobs in SiliguriDo you want to start or grow your career with a dynamic company that values growth and innovationJoin us as a customer service representative in Fusion CX Siliguri and cater to the customers of a leading ecommerce platform. Fusion CX, a leading global provider of customer experience solutions, is now hiring talented individuals to join our expanding team in Siliguri as a part of our effort to strengthen our presence in the northeast region. With a strong presence in the customer service industry, we offer a range of job vacancies in Siliguri, providing a fantastic opportunity for those seeking a career that combines professional development with a supportive work culture. Fusion CX is on a massive hiring spree. we are offering customer service associate roles in a thriving work environment with structured career growth. So, whether you are exploring a call center job in Siliguri or aiming to elevate your career with a top-tier company, aim for more and join a customer experience transformation company. Multiple positions available apply now! Job Description Customer Service Representative Role Overview The Customer Service Representative for eCommerce process is responsible for communicating and interpreting customers needs, delivering professional, courteous, and quality service before, during, and after customer interaction across various channels, depending on account-specific operations. The role also involves ensuring the accuracy and confidentiality of all customer-related information. Key Responsibilities Customer Communication : Communicate and interpret customers needs by delivering professional, courteous, and quality service via multiple channels (phone, email, chat, etc.). Confidentiality Accuracy : Ensure the accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification. Adherence to Policies : Adhere to account-specific standard procedures, guidelines, and policies regarding customer interaction and communication. Key Performance Indicators (KPIs) : Meet or exceed client-defined KPIs, which may include attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT). Job Requirements Customer Service Representative Qualifications Summary Education Experience: The role is open to freshers with a bachelor s degree and HS with relevant experience. Strong Communication Skills : Excellent English speaking and grammar skills. Reading Comprehension : Ability to understand and analyze customer situations, clearly conveying solutions over the phone or in writing. Basic Computer Skills : Basic computer literacy with a typing speed of 25-35 words per minute. Flexibility : Willingness to work flexible schedules, including night shifts and holidays as required. Required Qualities Skills Problem-Solving : Effective problem-solving skills to address customer concerns efficiently. Adaptability : Ability to quickly integrate new information, adjust to varying situations, and deal with ambiguity in decision-making. Clear Communication : Use simple, correct language and avoid negative terms. Maintain professionalism in all written and verbal communication. Listening Emotional Intelligence : Strong listening and comprehension skills. Ability to empathize with customers and apply emotional intelligence to interactions. Maintaining composure and focus during stressful situations and offering personalized customer service. Speed Accuracy : Ability to provide fast responses while ensuring accuracy and quality of service. Why Join Fusion CX At Fusion CX, we create a work environment that encourages both personal and professional growth, offering a wide range of job opportunities in Siliguri. As a leading company in customer experience solutions, Fusion CX is committed to excellence and innovation, providing not just a job but a long-term career path leading to growth and sustenance in the customer service industry. By joining our team, you will gain access to competitive salaries, flexible work schedules, and a culture dedicated to continuous learning and development. Apply now and join us as a customer service representative in Fusion CX Siliguri to join a prominent eCommerce process. We pride ourselves on an employee-focused approach, with comprehensive training and career advancement opportunities. As part of our diverse and dynamic team, you will have the support to succeed and grow. Fusion CX offers more than just a job in Siliguri - it s a community where your contributions are valued and your career is nurtured. We are conducting a large-scale hiring drive! Don t miss out on one of the best customer service or call center job vacancies in Siliguri! Apply now and take the next step in your career with Fusion CX!

Are you meticulous, with strong analytical skills, and passionate about ensuring exceptional customer service quality and performanceIf you possess an in-depth understanding of complex US healthcare processes and have experience handling a US healthcare account continuously, join our team as an Assistant Manager of Quality Assurance in Mumbai and thrive in a collaborative and growth-centric environment. Are you not only seeking quality analyst jobs in Mumbai but also opportunities to level up your career in the customer service industryIf you answer yes, this is the opportunity you were waiting for! This Assistant Manager Quality Assurance job in Mumbai offers exposure to leading clientele and diverse opportunities to grow with a global team. So. apply now and experience growth with a CX transformation company. Job Description Specific Duties and Responsibilities of the Assistant Manager (Healthcare) in Mumbai Conduct audits on new and existing staff to ensure adherence to applicable US Healthcare industry regulations and concepts. Possess a comprehensive understanding of compliance in the US Healthcare industry, including RCM, Payer, and Provider regulations. Provide coaching and feedback to staff based on audit findings, utilizing proven improvement methodologies. Listen to and evaluate call recordings for various programs to verify the accuracy of information provided to callers. Maintain a thorough understanding of assigned programs and their compliance requirements. Document audit findings on client-specific QA Score Cards, clearly explaining conclusions. Prepare weekly and monthly summary reports to Client Services detailing monitoring activities for each program. Ensure that each agent assigned to a program undergoes monthly monitoring as per the quality assurance checklist. Participate in weekly calibration calls for assigned programs and deliver Quality Assurance reviews and feedback to team members. Collaborate effectively with peers and other personnel to positively impact joint activities, projects, or events. Adapt to evolving company and client requirements and serve as a subject matter expert and Supervisor for the customer support team as needed. Work closely with other quality teams belonging to the client and the organization. To ensure strong product knowledge across all healthcare projects. Job Requirements Required Qualifications and Qualities of the Assistant Manager (Healthcare) in Mumbai: Prefer at least 24 months of continuous experience on healthcare accounts (US International) projects. Must have independently managed and handled US clients. Demonstrate excellent interpersonal skills and the ability to interact effectively with individuals within and outside their projects. Exhibit a desire to help others and remain composed and professional during peak periods and stressful situations. Demonstrate balancing multiple priorities, meeting deadlines, and working a flexible schedule. Possess basic proficiency in using Microsoft Office applications. Must be willing to attend on-location training to accept this position. Previous experience as a Quality Analyst is necessary for this role. Disclaimer The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities from time to time, as needed. Why Join Fusion CX in Mumbai: Careers at Fusion CX in Mumbai offers an enthusiastic and high-octane environment perfect for deepening your expertise, empowering your peers, and collaborating across teams to shape your future. Are you in search of an Assistant Manager quality assurance job in MumbaiFusion CX possesses a robust global QA team and offers exciting quality analyst jobs in Mumbai. Experience the competitive benefits, opportunities for growth, and learning new skills and expertise, as well as vibrant Mumbai with us joining as the Assistant Manager - Quality Assurance. Apply now!

Are you fluent in AssameseAre you a fresher or a more experienced professional currently looking for jobs in DurgapurDo you easily connect with people and are passionate about building a career in the customer service industryFusion CX invites you to apply for a job in Durgapur as an Assamese-speaking Customer Support Representative to be part of a memorable journey transforming customer experiences worldwide with a global team in fifteen countries. Join our dynamic team and make an impact by providing outstanding assistance to our customers. This is an ideal opportunity to develop your career in the customer service field, whether you re a recent graduate or experienced professional. Apply now and become part of a vibrant and inclusive workplace in the city of Durgapur. Job Description Key Responsibilities for an Assamese-speaking Customer Support Representative in Fusion CX Durgapur: Voice Support : Deliver excellent voice support to customers, addressing their needs and inquiries. Attention to Detail : Maintain high accuracy and attention to detail in all customer interactions. Job Requirement Preferred Candidate Profile for the Assamese-speaking Customer Support Representative in Durgapur Education : Bachelor s degree preferred. However, candidates pursuing distance learning can apply if exams are scheduled for 6 months post-joining. Skills : Strong English communication skills and interpersonal abilities. Availability : Willingness to work rotational shifts and commitment to working from our office. Experience : Freshers are welcome to apply! Why Join Fusion CX At Fusion CX, we foster a supportive, inclusive environment dedicated to employee growth. Joining us as an Assamese-speaking customer service representative at Fusion CX Durgapur offers incredible opportunities for people. This job in Durgapur offers you a chance to thrive in a progressive environment and work with an experienced team to build an excellent customer service career. Here s what you can expect: Career Development : Explore numerous growth opportunities within the customer service industry. Work-Life Balance : Enjoy a structured CTC and a consistent 6-day work week. Supportive Team Culture : Join a team that values excellence in customer experience and continuous learning. Take the next step in your career with one of the best jobs in Durgapur. Apply today to be part of Fusion CX s mission to enhance customer experience!

Are you a trainer currently searching for jobs in KolkataAre you passionate about nurturing talent and driving performance excellenceWe have an exciting opportunity for you. Fusion CX seeks a dedicated Trainer for a leading Retail/eCommerce brand in Kolkata to join our team. In this role, you will be responsible for conducting comprehensive training programs, delivering engaging classroom sessions, and providing ongoing support to Customer Service Representatives (CSRs). The retail E-Commerce Trainer job in Kolkata offers you to advance your career in the customer service industry. If you have a knack for mentoring and coaching, excellent communication skills, and the ability to thrive in a dynamic environment, we invite you to apply for the position of Retail/E-Commerce Trainer in Kolkata. Job Description Here is what you are going to do as a Retail/E-Commerce Trainer in Kolkata Fusion CX: Lead end-to-end training programs with a focus on excellence. Demonstrate exceptional written, oral, and presentation skills, coupled with proficiency in MS Office tools (Word, Excel, Visio, PowerPoint). Deliver engaging classroom and blended learning programs tailored to enhance learner skills and benefit their respective business areas. Conduct refresher sessions to reinforce and elevate the core competencies of Customer Service. Representatives on the operational floor. Prepare and design comprehensive training materials to support learning objectives effectively. Generate detailed training reports to track progress and identify areas for improvement. Ensure compliance with regulatory requirements, company policies, and industry best practices. Provide comprehensive training to new Customer Service CSRs covering a range of essential skills, including customer service, process knowledge, and product understanding (CORE Training) as a trainer. Address and resolve operational issues promptly, collaborating closely with Operations. Facilitate timely meetings with various Lines of Business (LOBs) to foster open communication and develop action plans to tackle raised issues or concerns. Offer floor support as per process requirements, ensuring smooth operations. Coordinate effectively with different LOBs in preparation for Training Needs Analysis (TNA). Conduct feedback sessions as needed to continuously enhance training effectiveness. Maintain practical proficiency by logging in and handling calls for 2 hours weekly. Meet defined throughput targets consistently. Perform Business Quality Management (BQM) activities in adherence to company standards. Always ensure compliance with nesting requirements. Job Requirements Here is what it takes to succeed in the role of Retail/E-Commerce Trainer in Kolkata: Required Qualification, Experience, and Skills Bachelor s degree in any discipline. Minimum of 1 year of work experience in training. Ability to work flexible schedules and shifts. Excellent communication and presentation skills. Customer-centric approach with demonstrated mentoring and coaching abilities. Personal Characteristics Behavior: Flexible to work in a challenging environment and additional working hours. Self-motivated and driven to excel in training delivery. Open to continuous learning and skill development. Result-oriented with a focus on achieving training objectives. Possess strong supervisory skills with attention to detail. Excellent written and verbal communication skills in English. Organized and methodical in training planning and execution. Target and deadline-driven with the ability to meet performance expectations. Why Join Fusion CX: If you are searching for trainer jobs in Kolkata and want to elevate your career in the customer service industry, Fusion CX is the perfect springboard to level up your career. As a Trainer for a renowned Retail/E-Commerce brand in Kolkata, you will have the opportunity to make a meaningful impact by shaping the skills and capabilities of our Customer Service Representatives. With a supportive work environment, opportunities for learning and advancement, and a culture that values results and performance, Fusion CX is the perfect place to grow your career. Join us and be part of a team that is committed to excellence and driven by success. Apply for the Fusion CX trainer vacancy in Kolkata now and take the first step towards a rewarding career journey with us! Job Location Job Overview

Are you searching for exciting jobs in KolkataAre you someone with an interest in financeHave you successfully led a team in the customer service industryIf you answer yes to all these questions, we have a perfect role for you! Join us as a team leader serving a leading assurance firm in the finance sector at Fusion CX Kolkata. In this role, you will oversee and manage a team of customer service associates, ensuring excellent customer experience and maintaining high service delivery standards. This role requires a background in sales, as you will be responsible for driving sales initiatives and achieving targets. We seek candidates with a graduate degree and at least 1 year of relevant experience for this job vacancy in Kolkata Fusion CX. If you meet the requirements and want a rewarding career in the customer service industry, apply now! Job Description The Finance Team Leader in Kolkata will be responsible for the following activities and functions: Lead and manage a team of customer service associates to achieve team targets and objectives. Provide guidance, support, and training to team members to enhance their skills and performance. Monitor team performance and conduct regular performance evaluations to identify areas for improvement. Drive sales initiatives and strategies to meet sales targets and maximize revenue. Ensure adherence to company policies, procedures, and guidelines. Handle escalated customer inquiries and complaints in a timely and professional manner. Collaborate with other departments to streamline processes and improve overall efficiency. Job Requirements An effective Team Leader in finance will need the following attributes to succeed in her/his role: Bachelor s degree or equivalent in any field. Minimum of 1 year of experience in a customer service or sales role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in sales techniques and strategies. Ability to work effectively in a fast-paced and dynamic environment. Why Join Fusion CX in Kolkata: Grow your careers at Fusion CX in a dynamic environment that is conducive to learning and growth. We offer an inclusive culture that nurtures talent and leadership skills with exposure to a global, diverse, and driven environment. Grow your career with a CX transformation company in one of the best TL jobs in Kolkata. In addition, you get an opportunity to work for a rising finance player as a team leader in Kolkata, where your contributions are valued. Apply today and build a successful career with us. Job Location Job Overview

Are you a fluent Assamese speaker looking to kick-start your career in the customer service industryFusion CX invites you to join our vibrant team in Kolkata as an Assamese-speaking DRA Certified Customer Service Associate (CSA). As part of our customer service team, you will provide exceptional voice-based support to our customers, ensuring a high standard of service and attention to detail. If you are looking for customer service jobs in Kolkata and are passionate about delivering customer satisfaction, this is the perfect opportunity for you! With us, you ll experience more than just a job you ll be part of a collaborative, supportive culture where your career is valued and your success is our priority. If you re looking for a company that invests in its people and offers real career growth, join us at Fusion CX. Multiple positions are open; apply now! Job Description - Customer Service Associate (CSA) Position Overview: As an Assamese-speaking DRA Certified Customer Service Associate (CSA), you will be responsible for delivering voice-based support to customers, primarily assisting them with their inquiries and ensuring accurate and efficient service delivery. You will play a key role in enhancing the customer experience by providing clear, effective, and empathetic communication. Key responsibilities of the Assamese-speaking DRA-certified customer service associates in Kolkata: Provide Voice-based support to customers. Must have a high level of attention to detail and accuracy. Job Requirements - Customer Service Associate (CSA) Preferred candidate profile for the DRA-certified customer service associates, fluent in Assamese in Kolkata: Bachelor s degree DRA certification Excellent Assamese and English communication skills. Should be willing to work in rotational shift. Should be willing to work in the office Candidates who are pursuing their graduation from distance learning too can apply but ensure that examinations are after 06 months from the date of joining. Freshers can also apply. Why Join Fusion CX At Fusion CX, we believe in creating a dynamic, inclusive, and supportive work environment that nurtures both personal and professional growth. As a member of our Customer Service team, you ll enjoy a fulfilling career with ample opportunities for development. Here si why joining Fusion CX as an Assamese-speaking customer service associate can be a great move to elevate your career: Career Development: Enjoy opportunities for advancement within the customer service field. Work-Life Balance: Fixed CTC with a 6-day work week, ensuring a good work-life balance. Supportive Environment: Be part of a team that thrives on delivering exceptional customer experience. Are you a DRA-certified professional seeking customer service associate jobs in Kolkata or a CSA role to kickstart your careerJoin us as an Assamese-speaking DRA-certified customer service associate in Kolkata. If you re looking for customer service associate jobs in Eastern India and want to work with a company that values growth, professionalism, and team collaboration, we encourage you to apply today!

If you are seeking a trainer job in Howrah to make your place in the customer service industry, step into this role and build a rewarding career at Fusion CX! Join us as a trainer for a renowned eCommerce process in Howrah. If you have an innate passion for training and developing talents, this job vacancy in Howrah is your chance to shine and build a career in a global company transforming customer experience. Here, your expertise will help empower Customer Service Representatives (CSRs) to deliver outstanding customer experience. Dive into the exciting world of trainer jobs in Howrah and make a difference every day! Job Description: Here are key responsibilities of the eCommerce trainer in Howrah: Conduct comprehensive training programs from start to finish for new and existing CSRs. Deliver engaging classroom and blended training sessions that add value to learners. Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor. Design and prepare training materials that effectively convey key concepts. Generate insightful training reports to monitor progress and areas for improvement. Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training). Respond to and resolve operational issues as they arise during interactions with Operations. Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions. Provide necessary floor support as per process requirements. Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions. Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah. Job Requirements: Here are the required qualities and attributes of an eCommerce process trainer in Howrah: Graduate in any field. Minimum 1-2 years of documented experience in telecom processes or the BPO industry. Willingness to work in 24/7 shifts and six days a week. Flexibility to accommodate varying schedules and shifts. Excellent written, oral, and presentation skills. Proficient in MS Office applications.

Are you looking for a truly rewarding trainer job in Durgapur? Do you want to level up your career in the customer service industry? Unlock your potential at Fusion CX as a Trainer in Durgapur with a global CX transformation company! If you are passionate about shaping talent and enhancing customer service skills, this Durgapur job vacancy is your opportunity to build an impactful career in the customer service industry. Join a dynamic team working as a trainer in Durgapur with a renowned eCommerce client. Here, your contributions will empower Customer Service Representatives (CSRs) to deliver exceptional experience. Embrace the chance to grow in a vibrant workplace that values innovation and collaboration. Apply now! Job Description: The trainer for the eCommerce process in Durgapur must perform the following duties: Conduct comprehensive training programs from start to finish for new and existing CSRs. Deliver engaging classroom and blended training sessions that add value to learners. Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor. Design and prepare training materials that effectively convey key concepts. Generate insightful training reports to monitor progress and areas for improvement. Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training). Respond to and resolve operational issues as they arise during interactions with Operations. Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions. Provide necessary floor support as per process requirements. Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions. Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah. Job Requirements: An ideal candidate must possess the following attributes for the role of eCommerce trainer in Durgapur: Here are the required qualities and attributes of an eCommerce process trainer in Howrah: Graduate in any field. Minimum 1-2 years of documented experience in telecom processes or the BPO industry. Willingness to work in 24/7 shifts and six days a week. Flexibility to accommodate varying schedules and shifts. Excellent written, oral, and presentation skills. Proficient in MS Office applications. Why Join Fusion CX At Fusion CX, we are committed to your growth and success. Enjoy a supportive environment that fosters innovation with comprehensive training and career advancement opportunities. This trainer job in Durgapur will allow you an opportunity to work with a leading eCommerce client and a dynamic team in a global CX company, transforming employee and customer experiences worldwide. If you are ready to take the next step in your career, explore Durgapur job vacancies for trainers and other exciting roles in Fusion CX. Apply now and be part of our transformative journey!

Are you an experienced team lead seeking customer service team leader jobs in the city of Mumbai? Do people naturally follow your lead? Is customer satisfaction your top priority, and are you keen on building a stellar career in the customer service industry? If you say yes, we have an exciting opportunity for you! Join us as a Customer Service Team Lead in Mumbai. If you are exploring team leader jobs for healthcare customer services in Mumbai and in search of a team leader position that can utilize your abilities, apply now for this job in Mumbai in a global CX transformation company. In this role, you will build a high-performing team by creating an inspiring and collaborative environment and empowering them to shine. You will drive operational and quality metrics while fostering a positive team culture and ensuring they have the tools and support to deliver an exceptional customer experience for a renowned health and wellness client. If you possess leadership skills and are passionate about the customer service industry, we invite you to join our team and make a significant impact in people s lives. Job Description What you will need to do as a Customer Service Team Lead in Mumbai: Drive Ops and Quality Metrics: Constantly monitor daily operational and productivity metrics such as attendance and number of calls completed. Download adherence reports every 30 minutes to dynamically drive adherence targets. Drive team to enhance productivity by checking regularly and encouraging proactive leave planning to predict and manage team shrinkage effectively. Take necessary disciplinary actions for cases such as excessive leaves taken by coaches. Discuss daily metrics with Assistant Managers (AMs), highlighting issues and implementing solutions. Provide on-ground support to agents as a Team Lead, helping them improve performance and resolve product-related or specific customer experience queries. Ensure adherence to Quality Assurance (QA) feedback for coaches, identifying patterns in weak areas and preparing improvement plans. Preparing a report on such patterns on a monthly level and discussing POA (short-term solutions) with AM Maintain 100% compliance with floor updates. Conduct QA/call calibration sessions twice a week with all Team Leaders (TLs) to ensure consistency and accuracy. Team Management and Culture: Manage operations for a team of approximately 25 agents, fostering a positive and collaborative team environment. Enforce discipline regarding work and leave policies among team members. Address challenges and concerns that affect team productivity promptly. Mentor low-performing agents by pairing up and monitoring their performance closely. Job Requirements What you must possess to thrive as a Customer Service Team Lead in Mumbai: A bachelor s degree in business administration or marketing or a related field is preferred. Proven experience in a customer service or support role, with 1-3 years in a leadership or supervisory capacity. Strong interpersonal and communication skills, both written and verbal. Exceptional problem-solving abilities and a customer-centric mindset. Ability to remain calm under pressure and effectively manage difficult customer interactions. Level 2 and above proficiency in MS Office and CRM. Knowledge related to healthcare products is advantageous. Leadership and team management skills, including the ability to motivate and inspire a team. Age must be below 30yrs Why Join Fusion CX in Mumbai: Fusion CX is on a mission to deliver exceptional customer service in the health and wellness space. We are offering exciting customer service jobs in Mumbai that capitalize on your talent and abilities to flourish in this industry. Also, these customer service team leader jobs in Mumbai offer you the opportunity to work with a dedicated team, make a difference, and create an inclusive, supportive, and innovative workplace where you can grow with a global customer experience company. So, join us as a Customer Service Team Lead in the vibrant city of Mumbai to be a part of this exceptional journey. Moreover, as a customer service Team Lead, you will get the chance to work for a rising health and wellness brand, develop your leadership skills, build a strong team, and see the real impact of your work. So, are you ready to take the leap and become a customer service team lead in Mumbai? Apply today!

Are you searching for team leader jobs in Mumbai to take your career to the next level? Are you an experienced customer service professional with a keen interest in healthcare? If you are an individual people often follow and trust and have already successfully led a team in the customer care sector, we have an exciting opportunity for you! Join us as a Team Leader for a global CX player in Mumbai for an innovative healthcare company. As a Team Leader, you will play a pivotal role in leading and motivating a team of Customer Service Associates to create pleasant customer experiences for patients and healthcare consumers. You will be responsible for providing guidance, support, and encouragement to team members, ensuring quality work and adherence to guidelines. Additionally, you will oversee team meetings, update members on best practices, and strive for continuous improvement in patient satisfaction. If you are interested in healthcare jobs in Mumbai customer service, join us. Multiple positions are open; apply today! Job Description Key Responsibilities of an expert healthcare team leader in Mumbai will be the following: Drive Operation and Quality Metrics: Continuously monitor daily operational and productivity metrics such as attendance, completed calls, etc. Downloading the adherence report every 30 minutes and dynamically driving the adherence targets. Proactively manage team productivity. Conduct regular checks. Encourage pre-planned leaves to forecast and track team shrinkage and track team availability. Enforce necessary actions as and when needed for disciplinary cases (e.g., coaching for excessive absences) Daily discussions with Assistant Managers (AMs) to address metric issues and implement solutions. Provide hands-on support to agents, aiding performance improvement and addressing queries (e.g., product-related queries and how to deal with specific types of customer experience situations and issues). Ensure coaches adhere to Quality Assurance (QA) feedback, identifying recurring weak areas, any patterns, and constant poor performers. Preparing monthly reports on such patterns and discussing POA (short-term solutions) with the Assistant Manager Enforce 100% compliance with any floor updates. Conduct QA/call calibration sessions twice a week with all Team Leaders (TLs) to maintain information parity. Managing Team and Promoting a Positive Culture: Handle operations for a team of approximately 25 agents, fostering a positive and collaborative environment. Uphold discipline regarding work and leave policies within the team. Address challenges or concerns hindering team productivity promptly. Mentor low-performing agents and monitor their performance for a day. Job Requirements The ideal candidate for the role of healthcare team leader in Mumbai must possess the following attributes and qualifications: Required Qualifications: A bachelor s degree in business administration or marketing or a related field is preferred. Proven experience in a customer service or support role, with 1-3 years in a leadership or supervisory capacity. Desired Attributes: Strong interpersonal and communication skills, both written and verbal. Exceptional problem-solving abilities and a customer-centric mindset. Ability to remain calm under pressure and effectively manage difficult customer interactions. Level 2 and above proficiency in MS Office and CRM systems. Knowledge related to healthcare products is a plus. Leadership and team management skills, including the ability to motivate and inspire a team. Age criteria: below 30yrs Why Join Fusion CX in Mumbai Joining our team offers the opportunity to be part of a global and dynamic customer care organization and a healthcare innovation committed to excellence. Fusion CX offers enriching customer service and team leader jobs in Mumbai. So, join us! The role is perfect for one who is seeking healthcare jobs in the Mumbai customer service industry. With opportunities for growth, a supportive work environment, and the chance to make a difference in patient care, we offer a rewarding career path in Fusion CX. Apply now to join our team as a team leader for working for a rising healthcare brand with a global CX service provider in Mumbai.

Fusion CX is looking for an experienced Sr. Executive/Assistant Manager in Taxation to join our dynamic Finance & Accounts team in Kolkata. If you have a deep understanding of tax compliance, planning, and reporting, and have experience working in the ITES and customer experience sector, this is a fantastic opportunity to elevate your career in a fast-paced, global organization. Located in Sector-5, Kolkata, we are seeking a proactive professional with expertise in handling direct and indirect taxes to ensure timely and accurate tax filings and compliance. If you have at least four years of experience in taxation, are seeking tax manager jobs in Kolkata, and are looking to grow within a reputed MNC, this could be the perfect opportunity. Apply now for this Sr. Executive/Assistant Manager Taxation job in Kolkata and take the level up your career! Job Description Sr. Executive/Assistant Manager Taxation Key Responsibilities of a Sr. Executive/Assistant Manager managing the taxation process in Kolkata: Tax Compliance Prepare and file accurate and timely tax returns (direct and indirect taxes), including income tax, GST, and other applicable taxes. Ensure compliance with all statutory tax regulations and monitor changes in tax laws to maintain up-to-date practices. Tax Planning and Advisory Assist in developing tax-efficient strategies to minimize tax liabilities within the legal framework. Provide guidance to internal teams on tax implications for business decisions and transactions. Audit and Assessments Coordinate and manage tax audits, assessments, and inspections conducted by tax authorities. Respond to queries, notices, and demands from tax authorities promptly and effectively. Reconciliations and Reporting Perform tax reconciliations, including GST input/output reconciliation, TDS, and other tax accounts. Prepare periodic tax reports and MIS for management review. Liaison with Stakeholders Work with external consultants, tax advisors, and regulatory bodies for specialized tax matters. Collaborate with internal departments to ensure seamless tax compliance and reporting. Process Improvement Identify opportunities to improve tax processes and implement best practices. Ensure proper documentation and record-keeping for all tax-related activities. Job Requirements Sr. Executive/Assistant Manager Taxation Essential educational qualification, experience, and skills of an ideal candidate for the Sr. Executive/Assistant Manager - Taxation role in Kolkata: Education: A bachelor s degree in a relevant field. Experience: 4 to 9 years in taxation, with an overall knowledge of taxation. Skills: A deep understanding of the entire taxation process. Excellent communication and interpersonal skills for liaising with internal and external stakeholders. Ability to handle complex tax issues and provide actionable insights. Why Join Fusion CX? At Fusion CX, we offer more than just a job - we provide opportunities for growth, career development, and the chance to work with a talented team on global projects. As part of our Finance & Accounts team, you will help drive the company s tax compliance and contribute to strategic tax planning. With our global footprint in the ITES and customer service industry, you will gain exposure to complex tax matters and industry-leading processes. If you re looking for taxation manager jobs in Kolkata with MNCs that offer stability, career advancement, and a collaborative environment, Fusion CX is the place for you. Apply today and become part of a team that values expertise, innovation, and continuous improvement!