274 Service Industry Jobs - Page 7

About Rentokil PCI About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planni

About Rentokil PCI About the Role: The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly (Technicians, Service Planners, OE, AOM). The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches. The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Core Operations Ensure only qualified (trained & certified) and competent manpower (Technicians, OE, planner) are assigned jobs & deployed at site. Coach & train OEs & AOM in order to improve their Technical & operational capability. Ensure service SOP compliance and quality of service delivery by effective supervision of Team - on the job as per company SOPs Ensure compliance with the contractual obligations of NKA clients are Conduct Pest Audit of NKA and close customer audit non-conformities Ensure the Operations Team completes Pest audit as per iCABs/contract agreement using rAuditor, and closes customer audit non-conformities (external / internal) Conduct daily & weekly review meeting of OEs/AOM and monthly operations meeting with Technicians Approval of conveyance amount for all the AOMs Ensure customer complaints are attended within 24 hours & resolved with reduction in escalation. In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Advance Operations Succession planning: Ensure availability of qualified Technician, OEs, SP, AOM as per branch business plan to meet new sales as per sales forecast. Ensure SHE golden rule, PN, SRA and ATEX compliance in the Branch. Monitor and maintain material consumption, Overtime Hrs. as per Branchs AOP target OM to monitor and ensure daily chemical consumptions are updated in NAV by respective team members and before month closing confirm Physical stock and NAV stock are matching. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Track, Monitor and ensure input costs at all major sites as per gross margin agreed & implement action plans to bring it within limits in Branch Actively drive Service & Product Leads and ensure Branchs AOP targets are met Surprise visits to KA and NKA to ensure compliance with the contractual agreement and support Technicians and OEs Analyse service complaints, prepare action plan, guide OEs/AOMs to ensure AOP targets are met Inventory: analyse material consumption and optimise consumption- prepare action plan, guide OEs/AOMs to ensure AOP targets are met Ensure strict implementation of Service SOPs, SHE golden rules, SRA, PN and use of Approved Preparations List products. Identify & resolve Service delivery issues in coordination with the Branch Manager Provide technical and operational support to OEs and AOM Ensure termination notifications are attended effectively and promptly. Analyse and take appropriate actions in case of any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service (if it is not needed), covered area mismatch, etc Monitor and drive SOS, service productivity and efficiency Monitor and ensure 100% PMI audits are completed as contract agreement. Monitor Branchs SCP usages and Active devices. Ensure that the usage is always about 95% & active device count is always 100%. Analyses visit extraction notes for all high infestation related service visits on daily basis & take action Ensure that the services of NKA are delivered through the certified technicians & with SCP only. This is MANDATORY Ensure Branch CVC scores as per target and increase in promoters numbers based on resolution of grievances of detractors/passive Visit customers (along with OEs, AOM) and help resolve issues highlighted by customers/OE/AOM. Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process Coach and motivate Technician by route riding through OE/OM for quality service Lead generation. Also guide how to conduct techno commercial audit by analysing the suitable need at the customers site. Key Result Areas: ToS improvement- 60-75% (as per branch AoP target) Manpower Management: 100% availability of qualified Technician, planner, OEs and AOM as per business plan Delivered MTD SOS >95% and Technicians productivity - R/FTE, Visit/FTE as per branch AOP targets Complaint management: Ensure reduction in Call Outs and increase CVC score as per AOP targets Manage material consumption with improved Branch monitoring and Optimise the material consumption by implementing innovation as per branch AOP targets. 100% TPA and Development plan based Technicians grading Ensure 100% usage of SCP devices & all devices are active throughout the year in respective branch Deliver budgeted Service Leads and encourage & motivate technicians to submit the Service Leads as per AOP target Retain & grow existing customers to improve Customer Retention as per AOP target 100% PMI target as per iCABs are achieved of the branch as per contract agreements myR Usage for customer reviews, trend analysis & going paperless Self learning and development- Above 90% score in online assessment. Deliver agreed SHE Plan- LTAR Target | WDLR Target Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture) 3-4 yrs of experience in operations of pest management or service industry is desirable Profi

Job Summary: We are seeking an experienced and highly analytical professional to join our Internal Audit team. This role is critical in providing independent assurance, enhancing the control environment, and leveraging data analytics to identify anomalies, control gaps, and potential fraud risks. The ideal candidate will have a strong background in internal audit, forensic investigations, and data analytics with extensive exposure to fintech or large service-based organizations. Key Responsibilities: Lead and execute risk-based internal audits, including operational, financial, and compliance reviews. Design and implement data analytics frameworks and continuous auditing techniques to enhance audit efficiency and coverage. Conduct forensic reviews and investigations into suspected fraud, misconduct, or control failures. Collaborate with cross-functional teams to understand key business processes and identify risks and controls. Develop automated dashboards and data-driven tools to monitor key risk indicators and red flags. Report audit findings to senior management and stakeholders with actionable recommendations. Oversee documentation of working papers, audit procedures, and evidence in line with professional standards. Mentor junior audit staff and build analytics capability within the team. Liaise with external auditors, regulators (as needed) on investigations or audits. Monitor regulatory and industry developments to ensure audit approaches are up to date. Required Qualifications ; Skills: Chartered Accountant (CA), Certified Internal Auditor (CIA), or Certified Fraud Examiner (CFE) preferred. 12-15 years of relevant experience in internal audit, forensic investigations, or risk advisory in a fintech, BFSI, or large service industry setup. Strong command of data analytics tools (e.g., SQL, ACL, IDEA, Power BI, Python, R). Proficient in audit management systems and GRC platforms. Exceptional analytical, investigative, and report-writing skills. High ethical standards, sound judgment, and the ability to handle confidential information with discretion. Excellent communication and stakeholder management abilities. Preferred Attributes: Exposure to digital lending, payments, or financial services platforms. Experience in automating audit processes and developing audit analytics strategy. Managing multiple project and execution at a very faster speed. Go to person for any audit / review SME skills Hustler and managing end to end projects with minimal handholding.

As a Devops Engineering Manager in NDS team, you will: As a technical leader and an effective people manager hold your own in technical discussion, be a subject matter expert, and have strategic influence. Ensure our services are running stable, high-performance and secure on a globally distributed platform Work with and guide NDS teams to onboard run their services on our infrastructure platform. Enable and support continuous deployment of applications to our platform Develop release approach using automated, containerized deployment techniques Work with teams to find the best system architecture for our services Develop automation scripts, daemons, and APIs to reduce operational overhead Be part of an agile team, share knowledge, do code reviews, pro-active communication Define the technical direction for automation of release and infrastructure activities Document designs and architecture and review with team members Drive continuous improvements with the teams processes Work with users and/or product owners to help define application specifications Lead the team to follow organizational standard engineering best practice Collaborations with Internal and external customer and stakeholders for understanding the Business processes and solution implementations for the acceptance criteria. Who are you You are a technical leader with a unique blend of technical proficiency and people management skills. Furthermore you have : Bachelor or Master s degree in Computer Science/Information Systems or equivalent 12 to 18 years experience in relevant software or internet service industry with a service operations background supporting high availability environments 3 to 4 years of experience in end-to-end people/team management. Hands-on technical person with experience in IT infrastructure Advanced experience in continuous integration continuous delivery using GitLab (++) Experience with AWS cloud computing (advanced level), AWS cross- access accounts, CentOS, Ubuntu and other Linux distributions. Proven expertise in Infrastructure as Code (IaC) /or Software as a service (SaaS) combined with proficiency in the scripting technologies Python (++), groovy(+); Container Orchestration: Kubernetes, Mesosphere, Docker Swarm Proven track record of having designed and deployed large scale low latency cloud based systems Infrastructure Management, calculation of proper sizing of infrastructure, planning skills in setting up, ramping down, migration of environments What we offer Who are we HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people s lives. If you are inspired by an open world and driven to create positive change. Join us. Learn more about us. Watch video In this role you will be part of t he HERE NDS (navigation database standard) Technologies team that delivers the multiple IVI and high definition live map to various automotive customers in the market, intended to support various navigation use-cases.

Head of Talent Transformation : Are you passionate about transforming talent and building future-ready teams across tech and frontline roles At SmartQ, we re redefining workplace dining through innovation. As Head of Talent Transformation, you ll lead learning for both our Tech (Product, Engineering, Design) and FB (Operation Executive, Relationship management, KAMs) teams. From coding excellence to customer service master, you ll shape it all. This is your chance to drive impactful, cross-functional capability building in a fast-paced, high-growth environment. If you thrive at the intersection of hospitality and technology, we want you. Join SmartQ, where food meets innovation and talent meets opportunity. Strategic Leadership Develop and implement the LD strategy aligned with organizational goals for both hospitality and tech verticals. Design separate yet interconnected learning roadmaps for FB operations (e.g., Operation executive, Relationship Manager, KAMs) and technology functions (e.g., engineers, PMs, designers). Own the learning lifecycle from onboarding to leadership development. Learning Programs - FB Domain Build structured onboarding, SOP training, and customer-service-focused learning paths for frontline staff. Partner with operations to deploy real-time, on-site training through videos, job aids, and microlearning modules. Establish a train-the-trainer framework for Managers and LD team. Standardize compliance and hygiene training across regions. Learning Programs - Technology Teams Co-create technical upskilling programs with engineering and product leadership. Launch Tech Academy-style learning tracks (e.g., Dev Best Practices, Agile, Security, Design Thinking). Drive managerial and leadership development for mid-senior tech professionals. Introduce mentorship and peer learning forums for continuous technical and soft skill development. Learning Infrastructure Tools Own the implementation and administration of LMS platforms. Leverage AI, simulations, and gamification to engage learners across all levels. Curate internal knowledge hubs and recorded masterclasses by in-house experts. Culture Capability Building Embed SmartQ s RISHTAA values into all learning interventions. Measure learning effectiveness using Kirkpatrick levels, NPS, retention, and business impact metrics. Drive learning as a lever for retention, performance improvement, and career progression. Team Stakeholder Management Collaborate closely with CXOs, BU heads, and line managers for needs analysis and program implementation. Act as a trusted advisor for Talent Development across business lines. Lead and mentor the LD team; set goals, monitor performance, and foster a collaborative learning culture. Metrics ROI: Measure learning effectiveness through key KPIs like retention, performance improvement, and audit scores. Own and report metrics such as training hours per employee, feedback scores, and skill enhancement impact. Build dashboards to track ROI and optimize LD investments with leadership visibility. Key Skills Experience: Proven experience in setting up LD frameworks in fast-paced environments. Deep understanding of service standards in FB and hospitality. Strong exposure to designing content and leveraging digital learning tools (LMS, mobile learning, gamification). Ability to engage with cross-functional teams - Operations, HRBP, HSEQ, Supply management and Technology. Excellent communication, facilitation, and stakeholder management skills. Experience working with diverse, multilingual frontline teams is a plus. Preferred Qualifications: Master s degree in HR, Psychology, Hospitality, or a related field. 15+ years of progressive experience in LD/Organizational Development roles with at least 2 years in a tech-led company and hospitality. : .

Experience: 1 - 2 years Location: Gachibowli (On-site, 6 days a week) Job Overview: We are seeking a creative, detail-oriented, and highly organized Social Media Executive to manage and grow Omega Hospitals presence across all social media platforms. The ideal candidate will be responsible for creating engaging content, maintaining consistent brand messaging, monitoring performance, and helping drive patient engagement and awareness online. Key Responsibilities: Manage and update Omega Hospitals official social media channels including Facebook, Instagram, Twitter, LinkedIn, YouTube, and others. Develop, schedule, and publish engaging, high-quality content that aligns with the hospital s brand voice and marketing goals. Collaborate with internal departments (including doctors, departments, and marketing teams) to source content ideas and highlight key services, patient stories, events, and health tips. Monitor daily activity, respond to comments and messages promptly, and engage with the online community. Track and analyze performance metrics using tools like Meta Business Suite, Instagram Insights, Google Analytics, etc., and provide monthly reports. Assist in developing and executing social media campaigns to support marketing initiatives, awareness days, and hospital events. Stay updated on social media trends, best practices, and emerging platforms relevant to the healthcare sector. Coordinate with designers and videographers for creatives and video content requirements. Support crisis communication on social media as needed. Requirements: Bachelor s degree in Marketing, Communications, Media, or a related field. 1-2 years of experience managing social media platforms for a brand, preferably in healthcare, wellness, or service industry. Strong understanding of social media platforms, trends, and analytics. Excellent communication skills in English (verbal and written). Ability to write clear, engaging, and medically appropriate content. Basic design and video editing skills (Canva, Adobe tools, etc.) are a plus. Creative thinker with attention to detail and the ability to multitask. Note : The selected candidate will be required to work on-site at the clients location, 6 days a week.

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. About the Role: OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities: A. Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians . Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory - coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desi

Job Description Job Title Corporate Vice President & Head - CAT Axis Location Department Direct Sales Force Function Customer Advisory Team - Axis Reporting to DSF & YBL Head Band 3B Function Summary Introduction Customer Advisory Team is dedicated to delivering exceptional customer service and strategic insights to ensure client satisfaction and business success. This team works closely with clients to understand their unique needs, provide tailored solutions, and guide them through the entire customer journey. By leveraging deep industry knowledge and expertise, the Customer Advisory Team helps clients achieve their goals, overcome challenges, and maximize the value of the products and services offered. Through proactive communication and problem-solving, the team fosters long-lasting relationships and drives customer retention and growth Job Summary The Corporate Vice President & Head of the Customer Advisory Team will be responsible for leading and driving customer-focused initiatives to enhance the customer experience and support CAT Axis growth and strategic goals. This role involves overseeing a team of relationship managers, managing key customer relationships, developing strategic plans, and ensuring customer satisfaction. The individual in this role will work closely with senior leadership and other departments to deliver actionable insights and strategies that drive both customer success and business outcomes. KEY RESPONSIBILITIES Lead and manage the Customer Advisory Team, ensuring high performance and alignment with overall business strategy. Develop and execute the customer advisory strategy, ensuring customer needs are met while promoting growth and innovation. Build and maintain strong, long-term relationships with key customers and stakeholders. Oversee the delivery of customer advisory services, ensuring that solutions are tailored to meet individual client needs. Collaborate with cross-functional teams (sales, marketing, product development, etc.) to drive customer success initiatives. Provide leadership in the identification of business opportunities, trends, and challenges based on customer feedback and market insights. Foster a culture of excellence, customer centricity, and continuous improvement within the Customer Advisory Team. Monitor performance metrics, KPIs, and customer satisfaction to ensure the team is meeting or exceeding expectations. Develop and mentor senior leaders within the team to drive leadership and career growth. Present strategic recommendations to senior executives and stakeholders. Key skills required Strong leadership and team management skills. Excellent interpersonal and communication skills, with the ability to engage and build rapport with clients at all levels. Strategic thinker with the ability to align business objectives with customer needs. Strong analytical and problem-solving abilities. Deep understanding of the customer service industry, market trends, and competitive landscape. Ability to work cross-functionally and drive results in a collaborative environment. Excellent organizational and time-management skills. Desired qualification and experience Graduate/Post Graduate in Management Must have a minimum of 18Yrs + experience. Experience in managing customer relationship Knowledge of Insurance sales and related processes About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply Job Description Job Title Corporate Vice President & Head - CAT Axis Location Department Direct Sales Force Function Customer Advisory Team - Axis Reporting to DSF & YBL Head Band 3B Function Summary Introduction Customer Advisory Team is dedicated to delivering exceptional customer service and strategic insights to ensure client satisfaction and business success. This team works closely with clients to understand their unique needs, provide tailored solutions, and guide them through the entire customer journey. By leveraging deep industry knowledge and expertise, the Customer Advisory Team helps clients achieve their goals, overcome challenges, and maximize the value of the products and services offered. Through proactive communication and problem-solving, the team fosters long-lasting relationships and drives customer retention and growth Job Summary The Corporate Vice President & Head of the Customer Advisory Team will be responsible for leading and driving customer-focused initiatives to enhance the customer experience and support CAT Axis growth and strategic goals. This role involves overseeing a team of relationship managers, managing key customer relationships, developing strategic plans, and ensuring customer satisfaction. The individual in this role will work closely with senior leadership and other departments to deliver actionable insights and strategies that drive both customer success and business outcomes. KEY RESPONSIBILITIES Lead and manage the Customer Advisory Team, ensuring high performance and alignment with overall business strategy. Develop and execute the customer advisory strategy, ensuring customer needs are met while promoting growth and innovation. Build and maintain strong, long-term relationships with key customers and stakeholders. Oversee the delivery of customer advisory services, ensuring that solutions are tailored to meet individual client needs. Collaborate with cross-functional teams (sales, marketing, product development, etc.) to drive customer success initiatives. Provide leadership in the identification of business opportunities, trends, and challenges based on customer feedback and market insights. Foster a culture of excellence, customer centricity, and continuous improvement within the Customer Advisory Team. Monitor performance metrics, KPIs, and customer satisfaction to ensure the team is meeting or exceeding expectations. Develop and mentor senior leaders within the team to drive leadership and career growth. Present strategic recommendations to senior executives and stakeholders. Key skills required Strong leadership and team management skills. Excellent interpersonal and communication skills, with the ability to engage and build rapport with clients at all levels. Strategic thinker with the ability to align business objectives with customer needs. Strong analytical and problem-solving abilities. Deep understanding of the customer service industry, market trends, and competitive landscape. Ability to work cross-functionally and drive results in a collaborative environment. Excellent organizational and time-management skills. Desired qualification and experience Graduate/Post Graduate in Management Must have a minimum of 18Yrs + experience. Experience in managing customer relationship Knowledge of Insurance sales and related processes About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed. Message from CEO: .

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience. : .

Role : Customer Support Officer - BPO Location : Pune/Mangalore Who are we looking for? Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO/ Customer Service industry Analytical skills Technical Skills: Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills - Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPM Process Skills: Respond to customer queries via inbound/outbound calls and emails within defined SLA s Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Behavioral Skills : Positive energy Positive attitude Self learner Qualification: Any Graduate, Freshers can apply What s in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation Who are we? Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. (**Edit Needed)

Job Title: Finance Deal Pricing for IT Services + DS Associate Manager + Corporate Functions Management Level :8 Associate Manager Location: Gurugram, Mumbai, Bangalore, Pune, Kolkata, Jaipur, Hyderabad, Ahmedabad and Indore Must have skills: Deal Pricing in IT Service industry Good to have skills :Services Pricing , Capital Budgeting/FP&A, US GAAP, Excellent communication skills, MS Excel skills Job Summary : The Deal Structuring & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to perform pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals across global markets. Roles & Responsibilities: Perform analytical reviews of client budget and identify missing information. Prepare schedules for open issues and propose an action plan to address shortfalls in readiness for Accenture deal approval Work with deal teams to use the costing information above in conjunction with knowledge of the deal shape/commercial parameters to calculate the price and margin using internal pricing tools. Assist deal teams with analysis of above to understand risks, provide mitigation and identify opportunities for a client, Accenture, and other stakeholders. Analyze financial impact accordingly. Understand and work within the ambit of US GAAP policies and ensure a clear understanding of risks and opportunities of deal shape when overlaid by each stakeholders regulatory environment. Co-ordinate with the tax and legal team to assure Client and Accenture tax efficiency and legality in instances of resource transfer, asset transfer, asset purchase, leasing, resale, subcontractors etc. Present the above financial context to the Sales Leads, Finance leads and other stakeholders to influence outcomes of deal shaping & client negotiations and assist with decision making Escalate, if required, deals with poor financial metrics and work with teams for those deals to improve the quality of the financial attributes before moving forward Commitment to thought leadership and continuous learning by regularly contributing to DS knowledge capital. Professional & Technical Skills: Good to have awareness of Corporate Finance strategies tools and techniques including Financing alternatives including equity and debt financing techniques -Capital and debt markets -Entity valuation techniques -Shareholder Value and EVA diagnostic -Investment appraisal -Cost baselining and due diligence -Option; US GAAP and local GAAP Working knowledge of accounting for business combinations e.g. acquisitions affiliates. -Asset purchase or lease accounting including capitalization issues -Principal vs. agent -Revenue recognition Experience in Deal Pricing Reviews Able to provide innovative thinking Able to prepare business case presentations with clear objectives, scope, and work plan Strong analytical skills Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Why Join DSP A network of global communities and collaborative culture that will help you build technical and functional skills and capabilities along with valuable industry-specific expertise. Ample opportunities to deepen & sharpen your existing skills and be a better professional as you help support the latest technology trends fueled by innovative commercials models. Access to leading-edge technology A friendly team and work culture who believes in Work Smart & Party Hard. About Our Company | AccentureQualification Experience: Minimum 7 to 8 year(s) of overall experience of which 4 years in IT service industry deal pricing experience is required. Educational Qualification: CA /CWA / MBA (Finance)/CMA/CIMA

Job description Job Title: Assistant Manager After Sales Service Location: Mohali Salary: Up to 32,000 per month Notice Period: 0 to 15 days Experience Required: Minimum 3-7 years in after-sales service or related roles Key Responsibilities : Lead and manage the after-sales service team to ensure smooth day-to-day operations. Ensure all customer complaints and service requests are resolved within the defined timelines. Coordinate with internal departments and service partners to provide efficient and timely support. Monitor service metrics and customer satisfaction, taking corrective actions when needed. Train and guide team members for continuous performance improvement. Maintain accurate records of complaints, resolutions, and service history. Prepare service reports and update management at regular intervals. Requirements: Proven experience in after-sales service or customer support roles. Strong team management and leadership abilities. Excellent communication and interpersonal skills. Customer-oriented mindset with a proactive approach. Ability to work under pressure and manage multiple tasks efficiently. Knowledge of CRM tools or service management software is a plus. Interested candidates can share their CVs at kashish@jaljoy.com or can Whatsapp at 7743004520 Job Types: Full-time, Permanent Pay: 25,000.00 - 32,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Reporting and Optimization in Adobe Analytics, Google Analytics Create documents like Business Req. Doc, Tech Spec Doc etc Do the measurement planning for Digital Analytics and Implementation projects Design a solution and digital strategy Experience in Data integration and BigQuery integration Create data visualization dashboards specially on Workspace, Data Studio, MS Excel and Adobe Report builder Develop the strategy of enterprise level solutions as we'll as architecting extensible and maintainable solutions utilizing the Adobe and Google analytics platforms Understand and use multitude of tag managers and writing JavaScript code to realize client driven business requirements Excellent understanding of digital analytics specially Clickstream Data Agile method understanding Management Skills: Excellent written and oral communication skills Excellent listener Staying abreast of new technologies and issues in the software-as-a-service industry, including current technologies, platforms, standards and methodologies Your impact: About you: (Desired profile) Must have: (Requirements) Analytics Platforms - Google Analytics, Adobe Analytics/Omniture SiteCatalyst Big Query Nice to have: (Additional desired qualities) Tag Managers - Adobe Launch/DTM, Tealium IQ, Google Tag Manager, Piwik Pro, Signal/Bright Tag Optimization Platform - Adobe Target, Google Optimize, Optimizely1+ years in a client facing role for solutioning and / or evangelizing technology approaches. Programming Languages - JavaScript, jQuery Markup Languages - HTML, CSS

As an Implementation Analyst, you will be responsible to perform remote and/or on-site software implementations and provide follow-up product support for Fiserv s clients via telephone, email, and web-based contact channels. Also, will assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc) as needed. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values. What you will do Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services. Deeply track, organize, and document all product implementation and support related activities. Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies. Perform other duties as assigned. What you will need to have Education: Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field Equivalent work experience may be substituted. Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry. Type of work experience required: Experience with financial wires, risk and fraud tied to financial wires is a plus. Experience with Fed Now and/or Real Time Payments is a plus. Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments. Experience with peripheral deployments. Basic understanding of data communications and LAN/WAN Previous customer service experience What would be great to have Financial industry experience Work on multiple projects in parallel. Ability to work independently and collaboratively. Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables. Possess strong analytical problem solving ability Strong verbal and written communication skills (internal and client facing) Excellent follow-up skills, attention to detail Experience with Premier core banking platform. Work Environment: Occasionally required to work evenings and weekends.

As an Implementation Analyst, you will be responsible to perform remote and/or on-site software implementations and provide follow-up product support for Fiserv s clients via telephone, email, and web-based contact channels. Also, will assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc) as needed. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values. What you will do Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services. Deeply track, organize, and document all product implementation and support related activities. Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies. Perform other duties as assigned. What you will need to have Education: Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field Equivalent work experience may be substituted. Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry. Type of work experience required: Experience with financial wires, risk and fraud tied to financial wires is a plus. Experience with Fed Now and/or Real Time Payments is a plus. Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments. Experience with peripheral deployments. Basic understanding of data communications and LAN/WAN Previous customer service experience

The Commercial Director will focus on identifying opportunities and creating sustainable profitability for Kerry within the food service market with specific focus on our branded business. Kerry s approach to the foodservice market requires a push and pull philosophy with both direct and indirect sales to support the Key accounts and Distribution partners. This person will ensure that sales targets are met by expanding Kerry s customer base and satisfying customers needs through providing high quality service and supply partnerships within the region as well as utilizing a complete menu management approach with applications and marketing support. The successful candidate will lead and manage Kerry s respective key accounts, P/L, budget process, risk management, supply assurance, project pipeline, product strategy and provide best in class process excellence. This person is expected to hold a strategic view and approach on how to support and develop our Food Service Business. The successful candidate needs to be embedded in the local culture of doing business to be able to build strong relationships and technical expertise. Key responsibilities Ownership and leadership, with P/L responsibility, for India - utilize business plans and operational levers to target key market segments, growth accounts, industry dynamics, raw material risks, trends, gaps, and timelines for executions of key strategies. Be Kerry s food service brands expert in your market and capable of sharing trends and market insight both internally and externally Identify and deliver a portfolio of quality growth projects Manage and recruit Kerry s distributor partners across the region Work closely with marketing, beverage and culinary teams. Ensure the consistency and growth of Kerry s existing business within the assigned region Develop strong, strategic relationships within the customers organisation Direct and manage pricing strategies to ensure margin management that outlines price increase initiatives and/or strategic pricing decisions to meet business operating profits. Learn and proactively apply Kerry s Insight Sales methodology Uphold utmost compliance to Kerry s processes, systems and tools Qualifications and skills Minimum 15 years Sales Management experience in the Horeca/Food Service industry. Must have team management experience Experience of coffee or beverage category would be an advantage Proven track record of market development, building a base business and achieving sustained growth in the food service business, preferably in a multinational environment. Ability to travel locally and internationally for business Excellent language proficiency in English A bachelor s degree in business, Economics or Finance

Consultant-Premium Accounting & Credit Control To ensure timely collection and allocation of premiums and cash hence preventing building up Bad Debt and reducing outstanding unallocated cash in order to ensure adequate corporate liquidity Role holder supports managers by providing functional insights to teams that provide services to a variety of stakeholders by acting as the primary point of contact from an operational perspective The role is meant to be completely self-directed What you ll be DOING What will your essential responsibilities include? Acting as SME and a role model on process and tools used Managing the workflow of multiple tasks and maintaining a detailed understanding of the status of various tasks owned by Underwriters, Brokers, Reinsurers, AXA XL internal network, and Network Partners around the world Performing tasks that require advanced knowledge, ideally in direct contact with UWs and/or external clients Proactive problem-solving to balance and manage client/broke/UW expectations with internal service standards Building effective relations with MO/UW to timely resolve escalated queries and supporting performance improvement Performing quality control on complex tasks completed by senior analysts and associate consultants, whenever required Might be supporting more than one team, offering support across various products, countries, regions, departments and/or functions Working in conjunction with managers in creating & overseeing training & development/performance improvement plans for band A roles Constantly elaborating existing processes, looking for improvement opportunities and leading comprehensive projects between ESS and MO/UW based on knowledge and experience Adhering to Service Level Agreements and quality targets set by Global Operations in agreement with Middle Office / Credit Control Using workflow and time-tracking tools to ensure proper work organization and reporting Creating & overseeing training & development/performance improvement plans for band A roles Actively supporting transition planning & execution You will report to the Manager-Premium Accounting & Credit Control What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Candidate with relevant years of experience Majority of experience in Debt management is preferrable Graduate in any discipline, preferably in Insurance, Commerce or Finance & Accounting Outstanding knowledge of debt & cash management tools Excellent knowledge of Insurance/Credit Control/Underwriting Ability to read and comprehend insurance industry related correspondence and memos Desired Skills and Abilities: Excellent presentation & written and verbal communication skills Confidence to speak up in team meetings as well as with senior colleagues and stakeholders Deadline driven with ability to work under pressure Problem-solving attitude, great work organization skills Ability to manage the processes with zero supervision Understanding business needs in order to proactively identify transition opportunities and drive their business line/region without manager support Nice to have knowledge of BFSI (Banking, Financial, Service Industry) Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Vacancy: Pre-Sales Manager Location: Pune Experience: 4- 10+years Job Summary: We are looking for an experienced Pre-Sales Manager to drive business growth through strategic account mining, customized client engagement, smart Lead generation. This role requires a strong understanding of MedTech engineering and manufacturing (EMS), technical expertise, and commercial acumen. The candidate will collaborate with technical heads, business development, and marketing teams to create compelling collaterals, Customized pitching, presentations, and outreach campaigns. The role also involves leading a team, including senior professionals, to enhance pre-sales effectiveness in Lead Generation. Key Responsibilities: 1. Account Mining & Market Intelligence: Identify and analyse potential customers within the healthcare engineering and MedTech space. Map key decision-makers and stakeholders to develop targeted sales strategies. Maintain a database of prospects and track industry trends to identify business opportunities. 2. Custom Presentations & Proposal Coordination: Work closely with technical heads to develop tailored presentations that align with client needs. Coordinate proposal development, ensuring technical and commercial alignment. Manage responses to RFPs, RFIs, and other client inquiries. Conduct first level of interactions. 3. Sales Enablement & Engagement: Conduct LinkedIn mapping and targeted outreach to connect with key industry professionals. Develop custom email campaigns and engagement strategies to enhance lead generation. Provide insights and competitive positioning strategies to the sales team. 4. Event Participation & Networking: Represent the company at industry conferences, trade shows, and networking events. Develop event participation strategies to enhance brand visibility and generate leads. Engage with prospective clients at events to foster long-term relationships. 5. Team Leadership & Collaboration: Lead and mentor a team of pre-sales professionals, including senior members. Establish best practices for pre-sales processes and optimize workflows. Work closely with cross-functional teams, including sales, marketing, and technical departments, to drive results. Key Qualifications & Experience: Bachelors degree in Engineering (Electronics, Biomedical, or related fields); MBA (Marketing). 4 to 6 years of experience in pre-sales, lead generation, and marketing in the healthcare engineering manufacturing (EMS) services industry. Strong understanding of technical aspects and MedTech products. Expertise in both technical and commercial functions of the business. Experience in team leadership and managing senior professionals. Proficiency in LinkedIn Sales Navigator, CRM tools, and email marketing platforms. Excellent presentation, communication, and stakeholder management skills. Willingness to travel for industry events and client engagements. Why Join Us? Opportunity to work with a leading MedTech company at the forefront of innovation. A dynamic and collaborative work environment with a strong leadership team. Competitive compensation, career growth opportunities, and exposure to global markets.

Why Join HYCU? HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The companys award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com . Product Marketing Internship (Summer 2025) HYCU is looking for a motivated student with an interest in Product Marketing to join our team What Youll Do : Create clear product messages. Turn product features into simple benefits customers care about. Build sales & partner materials. Draft short slide decks, one pagers, and quick demo scripts sellers can use on calls. Own live and recorded demos. Set up sample cloud accounts (we ll teach you), record click through demos, and track which demos work best so we can improve them. Requirements : Studying Computer Science, Information Systems, Cybersecurity, or a similar technical major or you simply enjoy technology and can explain it in everyday language. Strong English writing skills Self-starter mentality

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. About the Role: OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities: A. Core Operations Ensure availability of qualified (trained certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians . Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance repairs of equipment is established is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs Small branch accounts Plan execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor report to Line Manager on input costs at all major sites as per gross margin agreed discuss action plans to bring it within limits. Actively drive Service Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances IR issues of Technicians bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan

Accountable for overall responsibility of car parking operations supervision at sites. Recruitment and training of ground staff at work sites. Will oversee staff deployment and roster management for day to day parking operations. Maintain staff discipline and attendance. Maintain cash reconciliation and timely banking. Responsible for daily parking MIS reports and audit checks. Maintain site HR MIS / Operation data and its accuracy. Handle customer service, queries and complaints. Manage issuance of RFID cards for monthly parking pass holders. Ensures compliance of agreed SLA and SOP standards at site. Conducts on the job training and recruitment of site staff. Ensure there are no accidents or incidents happening in designated parking area. Maintain healthy client relationship. Create excellent parking operations environment and ensure smooth day to day Parking operations at sites Desired Candidate Profile Education: 12th Std / Graduate Any Specialization for Supervisors. Age: For Supervisors between age 23 to 28 yrs of age Minimum previous work experience required: 03 to 05 years relevant supervisory experience for candidates applying for Supervisor positions. Candidate coming from Supervisory / Managerial positions from Retail/ Housekeeping/ Security Management/ Hotel / Service Industry and large format restaurant chains preferred. Candidates should have good Computer/ IT Skills such as MS office and Email correspondence. Should have good business communication skills both written and spoken English language and having knowledge of written/spoken local language. Should be a team player and have handled large teams directly. Be a guide and mentor to his team and drive staff performance.

As a Senior Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Oversee the daily operations of the food court, ensuring smooth functioning and a high standard of service. Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction. Build and maintain strong relationships with clients and food brands operating within the food court. Collaborate with clients and brands to develop promotional activities and marketing strategies to boost sales and engagement. Recruit, train, and supervise food court staff, including scheduling and performance evaluations. Ensure compliance with health and safety regulations and policies. Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly. Prepare and manage the food court budget, including tracking expenses and revenue. Analyze financial performance and develop strategies to achieve financial targets. Monitor and manage the food court s P&L statement. Develop and execute marketing strategies to promote the food court and its offerings. Utilize social media and other digital platforms to enhance the food court s visibility and engagement. Qualifications: Proven experience in food industry Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions The ability to handle pressure and meet deadlines Flexible and willing to take on any tasks to support team efforts Excellent written and verbal communication skills Strong interpersonal skills Sound knowledge and experience of working with food, technology and people management Result-oriented and accountability Proven experience in managing successful teams in a similar environment Basic Food Hygiene certificate and knowledge of HSEQ standards Excellent financial and application acumen Self-motivated, agile and ability to adapt to a changing environment Overall 3+years of experience Graduate/Diploma in Hotel Management discipline The candidate will be required to work for 6 days a week Willing to travel within city limits

JD-ServiceNow ITSm, HRSD, CSm, FSm (Any Module) HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc. ) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice