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Service Head - Subscription Business and Customer Experience Strategy

Service Head - Subscription Business and Customer Experience Strategy

Winning Edge

18 - 25 years

40 - 50 Lacs

Gurugram

Posted:3 months ago| Platform:

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Skills Required

customer service operations Churn management revenue strategy Digital transformation service delivery operational excellence customer retention strategic leadership

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are looking for a Subscription Operations Leader to enhance customer retention, optimize service delivery, and drive customer satisfaction in a subscription-based business model. The ideal candidate will develop and implement strategies to improve renewal rates, minimize churn, and maximize customer lifetime value (LTV). Key Responsibilities: Develop and execute customer retention strategies for subscription services. Optimize service workflows and automation to improve renewal rates. Analyze churn data, NPS, and customer feedback to enhance user experience. Collaborate with marketing & sales teams to implement upsell and cross-sell strategies. Requirements: 12+ years in customer service operations, preferably in subscription-based businesses. Expertise in churn management, customer lifecycle, and renewal strategies. Strong analytical skills with experience in data-driven decision-making.

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Service Head - Subscription Business and Customer Experience Strategy